Martin Sandgaard’s Post

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Senior Google Ads Expert 🥇 Head of Marketing @ Nordic Sales Force 🚀

There's one mistake I see business owners continuously make when it comes to marketing attribution (even the big companies do this). They think they can buy customers. Your Google Ads CPA is not real. Your Meta Ads ROAS is not real. Your LinkedIn CPL is not real. If you use in-platform metrics as your main KPI you indirectly believe that leads or customers see one ad and then convert/buy. They don't. Here's an actual customer journey: 1. Prospect see your LinkedIn ad and doesn't click. 2. They see your CEO's LinkedIn post and reads a few comments. 3. They see your Google Search ad when looking for a service similar to yours (because you have the braveness to use broad match). They click the ad and reads a few pages on your website. 4. They are now in your retargeting flows and they see your ad on Meta, Google Display and LinkedIn. They click an ad on Meta and subscribe to your newsletter to learn more. 5. You call them immediately (right Daniel Jensen?) and have a good chat. They think your offer is interesting but need to discuss with partners and investors first. 6. You call them next week, they haven't had time to discuss it yet. Meanwhile they've seen a bunch of ads without clicking because they were too busy and they're now out of the retargeting flow. 7. You call them a month after and they tell you that they are not able to move forward with you right now. 8. Since they're still your ICP they see your ads on LinkedIn from time to time, but they don't click since they know your offer. Half a year later they go to your website because they forgot your contact info and they call you up saying they're interested again. 9. You schedule a pitch call with them and now that they have time to tie up loose ends they unscribe to your newsletter (which didn't really provide value because your marketing is not based on branding and messaging but solely on KPI's). 10. You win the pitch. Congratulations, you just got yourself a brand new customer. In this case you would have attributed: 2 conversions on LinkedIn (view-conversions) 1 conversion on Google (90-days attribution model) 1 conversion on Meta (newsletter signup) 1 conversion through newsletter (you did move them forward in your CRM, didn't you?) But wait. You only got 1 client. When I was working a lot with e-commerce, I saw this all the time for clients focusing on ROAS. Revenue in Meta: 11,834€ Revenue in Google: 28,353€ Revenue in Klaviyo: 6,399€ Revenue in Shopify: 14,886€ Looking at the built-in reporting system from the platforms, you have earne a whopping 34,764€ in revenue. But your bank accounts says 14,886€. And it's the same in leadgen. This text was too long for LinkedIn, conclusion in comments 👋

Martin Sandgaard

Senior Google Ads Expert 🥇 Head of Marketing @ Nordic Sales Force 🚀

3mo

So to (sort of) conclude: Advertising cannot drive revenue. It can drive consideration. Your creatives can drive traffic. And your offer can drive leads/customers/revenue. Trust your message, test one thing at a time and look at the overall picture. Don't trust the numbers that comes from the platforms that literally relies on you to spend their money with them. Over and out. Thanks for reading this far 🙏

Intriguing analysis! To amplify your marketing efforts, consider exploring psychographic segmentation combined with user behavior analysis for a more holistic view of your audience's journey, enhancing targeting precision and engagement strategies.

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