Marc Shillum’s Post

View profile for Marc Shillum, graphic

Helping people, organizations and the planet derive the most value from the least amount of resources. Founding CXO Matternet, Former CXO RH, former Condé Nast and eBay. Author, 'Brands as Patterns'

Calling First Republic to get my new ACH payment details — they referred me to JPMorgan Chase & Co. to find out. I thought this was going to be easy. JPMorgan Chase & Co. Customer services are now passing me to the JPMorgan Chase & Co. Business Premier Digital Team, been on the call for 30mins now, all for simple ACH payment details. The very nice people told me that JPMorgan Chase & Co. won't know me until next Tuesday and FRB told me that they are closing down tomorrow and can't help me. Jamie Dimon this doesn't reflect well on either bank. Once I got to the team in Business Banking were great, super helpful, on point and informed. But to get to them, you have to jump through hoops. Does anyone use Redwood Credit Union? I'm meeting them this week to look at a change. #bank #buyout #customerservice #fails

Marc Shillum

Helping people, organizations and the planet derive the most value from the least amount of resources. Founding CXO Matternet, Former CXO RH, former Condé Nast and eBay. Author, 'Brands as Patterns'

2mo

OK, update on this. Chase have a problem with linkage — no business accounts and personal accounts will be linked. You will need to have two log in credentials. And sign in and out of the app to look the business instance and then personal instance. This is of course untennable. But it's all they're offereing right now. I would encourage you all to move far far away from Chase business as it's not set up to integrate sadly.

Like
Reply
Marc Shillum

Helping people, organizations and the planet derive the most value from the least amount of resources. Founding CXO Matternet, Former CXO RH, former Condé Nast and eBay. Author, 'Brands as Patterns'

2mo

Just had a fantastic conversation with Redwood Credit Union — their offering is impressive for both business and personal banking and their investement in technology is admirable — A+ Brett Martinez 👏👏👏👏👏👏👏👏👏 Their commitment to the community and friendliness is evident in everything they do, Ashley Cady thanks for looking after me. This feels like First Republic Bank, but most importantly it feels like its for everyone.

We'd love to have you as a Member! Let us know if you have any questions, or would like to get you in touch with a representative.

Kevin Farnham

Co-Founder / Partner at Kei

2mo

Eep. In the same boat

Have you looked at wise for biz banking? Their email support is pretty good as/ when needed & provide all the normal business banking functions and fees are low. Or Northern Trust, my experience was always good.

Nick Strada

Founder & CEO at Bruiser

2mo

I’m dreading that process. Can you tell me what the final directions were?

Like
Reply
Ryan Denning

Digital product manager with roots in experience strategy and marketing. Accomplished at bringing big ideas to life as a hands-on player-coach in startup, growth-stage and enterprise environments.

2mo

No you didn’t. Surely this fits your low expectations for this acquisition! 😉

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics