4x Top 25 Customer Success Influencer 2020 - 2023 | CCO at ClientSuccess | Host of "She's So Suite" Podcast | Building, Scaling and Transforming Customer Success Teams for Sustainable Growth
Talk to people who have done it before ... I see leaders and professionals all the time struggling to figure something out, something that's been done 1,000 times before, and I wonder, why not just ask someone what they did. I get it, everything is nuanced. It depends (right, Shari). My customers are unicorns. But instead of floundering around, wasting time only to get it wrong, reach out to someone who has been successful and ask them what they did and how they did it. I'm a recovering, "I'll figure it out" girl. It's taken me YEARS!!!! But here I am, asking questions, consulting with other leaders, reading forums, listening to podcasts. It will be rare that you are doing something for the first time EVER. We're not all Steve Jobs. So if someone has done it, and done it well, reach out. It's "Stop Wasting Time" Tuesday! Have a great one!
Figuring it all out alone isn’t a badge of honour! And the higher you go in the org, the more you have to foster that network OUTSIDE of your company. Your peer seize to be doing the very same thing as you. So you need that external tribe of mentors. A few months ago, I reached out to you and a few CS Leaders on how to building a remarkable executive experience. The conversations were SO valuable! Great reminder Kristi ❤️
Kinsey Wheelis
2mo
Truth be told…trying to “figure it out” by yourself *Alexa, play ‘all by myself’* often leads to time wasted. Over the past 6 months or so, I’ve really learned the importance of leaning into the relationships I have with other CS professionals - and honestly even leaders outside of CS. There’s so much value in being brave enough to ask questions and learning how to ask the RIGHT questions to yield outcomes. As CS professionals, we know how to ask our customers the “right” questions to partner with them and help them achieve their objectives. We should be able to do the same with our network to help us achieve our own objectives. 🩵
Mike Groeneveld
2mo
So important. The more I do this, the more I believe in the value of doing it!
Nikki Bishop
2mo
It’s also a gift for those that have something to share to be asked to help. I’ll always be in “I’ll do it myself” recovery but have gotten much better about it in the last few years. Ask those who’ve done it before and give them the gift of helping. It’s a win-win.
Shari Srebnick
2mo
I have always been a "I'll figure it out myself" person also - often to my own detriment. Asking for help isn't always easy, but it is so FREEING when you do! 100% support this post! (And not bc I'm also tagged in it! 😂)
Matt Evans
2mo
So true, Kristi! Asking for help, and continually learning from others' experience/expertise is a strength, not a weakness. I think a lot of people find pride in doing it themselves and grinding through, but we waste so much time in doing so (feedback more to myself than anyone else 😅).
Cinthia Silva
2mo
100% Kristi Faltorusso - you don't have to know everything (if you have a strong network)
Leo Vilenskiy
2mo
If you are the smartest person in the room.....find another room
Amber Remm
2mo
💯💯💯! This is why continue to preach that investing in your network is so important - someone has done it before and can at least provide a starting point and line of sight to what you’re trying to accomplish. Don’t need to reinvent the wheel 😊
Co-Founder @ Empiric
2moI’m also a recovering “I’ll figure everything out myself” person 😭 Reaching out to someone that has done it, and done it well has changed the trajectory of progress for me. So much so, that when a client of ours doesn’t know how to do something, my first suggestion is “let’s get a subject matter expert in here”. Its worked wonders. People want to help & it’s great.