Juan Marchena’s Post

Spanish Network: Nuestra base de clientes no para de crecer en España e Italia, y buscamos un Account Manager. Si alguién está interesado, no duden en ponerse en contacto. Gran oportunidad para trabajar con un equipo maravilloso como Mike Parfitt Carlos Planter Carmen Castellano Gregorio Pérez-Sauquillo ☁ Tamoa Soares Salas Elisa Garrido Ines de Palma Masaveu... 😊 https://lnkd.in/eZ7_uzE6

At Quantum Metric's LEAP into London on 14th May, join us to discover Superdrug's slow and steady approach to fostering a customer-centric culture. You learn: 💡 Thoughtful approaches to implementation to integrate customer-centric strategies effectively. 💡 Best practices for measuring success by identifying key moments in your digital roadmap. 💡 Tips for building trust through early wins, consistent communication and honest assessments. Hear from Stefania Festi and Darren Donovan-Baker as they share invaluable insights from their journey. Register to join today: https://lnkd.in/eRdPJdps use LINKEDIN30 to get 30% off your ticket at a bargain price of £245 hashtag #leapintoldn

Always excited to welcome to London and see again Don Pablo Altamirano Kuehnel Head of UX at Iberostar, a hotel group with +100 hotels in 16 countries and hosting + 5,6 million guests! Pablo will share strategies for building and optimising dashboards that: 💡 Improve team communication: Both with internal and third-party teams. 💡 Product real-time fixes: Using alerts to swiftly tackle issues as they arise. 💡 Boost efficiency: With strategies to enhance operational efficiency and user satisfaction. Looking to make real changes in how you manage digital experiences? Register today: https://lnkd.in/eRdPJdps Use LINKEDIN30 for 30% off your ticket. hashtag #leapintoldn

We have another reason for you to join us on 14th May for LEAP into London! Take the opportunity to hear from industry leaders such as Alex Rutter as they discuss the integration of Gen AI and mobile technologies that are setting the stage for the future of digital landscapes. Here’s what to expect: ✅ Insights on merging new skills with innovative teams. ✅ Strategies for adopting the latest technologies. ✅ Best practices for organisational alignment and security enhancements. This session is perfect for anyone looking to enhance their digital strategy and stay ahead in today’s fast-evolving tech landscape. Secure your spot now: https://lnkd.in/eRdPJdps Use code LINKEDIN30 for 30% off your ticket.

📣 Quantum LEAP 2024 Sessions Speaker 📣 Embark on a journey of seamless mobile experiences with United Airlines! 🌐🛫 Learn from Senior Managers of Customer Analytics, Mike Skoda and Joe Cozza, as they reveal how Quantum Metric's mobile insights helped shape a more personalized and stress-free in-person experience for their travelers. Don't miss this LEAP 2024 session in New Orleans: https://bit.ly/47S9Avh

🚨 Check out Quantum Metric's Founder and CEO Mario Ciabarra's recent interview onsite at Nasdaq! Get ready for a convergence in analytics - Simplicity reimagined. Efficiency redefined. 

For two decades, the NPS Survey question has been a ubiquitous part of the customer experience. But with more of that experience shifting to web and mobile experiences, how else can digital leaders drive customer empathy? We recently had the opportunity to sit down with Fred Reichheld and discuss the future of NPS through his eyes. Join us on the 16th of November! https://lnkd.in/eFbFTBPk

What an inspiring story! Literally quoting below our Founder, CEO & Leader... ... Mario Ciabarra: 🚀 In 2015, when we started Quantum Metric, I truthfully imagined a $100M COMPANY. 8 years later, it feels pretty good to be so wrong. As we become a $100M ARR business in Q4, delivering such incredible value in a true partnership with hundreds of enterprises, I am in awe. 𝐓𝐨 𝐌𝐲 𝐃𝐚𝐲 1: David Wang, that room in Monument, our dreams are coming to life. Everyday has been amazing with you. 💕 (PS: I think a few of those Kanban board items are still outstanding!) 𝐓𝐨 𝐌𝐲 𝐅𝐢𝐫𝐬𝐭 25 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫𝐬 𝐰𝐡𝐨 𝐣𝐨𝐢𝐧𝐞𝐝 𝐦𝐞 𝐢𝐧 𝐓𝐢𝐦𝐞𝐬 𝐒𝐪𝐮𝐚𝐫𝐞: I love you all - you may never know what it feels like to be backed by people who will never stop, who are incredibly passionate about what we do, and do it with integrity every day. But suffice it to say, it feels indescribable. 💞 𝐓𝐨 𝐭𝐡𝐞 𝐞𝐧𝐭𝐢𝐫𝐞 𝐐𝐌 𝐓𝐞𝐚𝐦, 𝐛𝐨𝐚𝐫𝐝, 𝐢𝐧𝐯𝐞𝐬𝐭𝐨𝐫𝐬, 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬, & 𝐚𝐝𝐯𝐢𝐬𝐨𝐫𝐬: THANK YOU. Could not and would not be where we are without you. Thank you for believing in me, believing in Quantum, and believing in our mission to change cultures with data. 💗 𝑴𝒐𝒔𝒕 𝒊𝒎𝒑𝒐𝒓𝒕𝒂𝒏𝒕𝒍𝒚, 𝒕𝒐 𝒐𝒖𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔: We could not be here without you. Thank you for investing in us, in taking that first meeting, that first bet on us, and doubling, tripling down over and over again. I and we appreciate every day working alongside you and your teams. 🙏

This is where I was born, and where I came from... A very small village in the South of Spain, close to Seville, with a population of less than 3,000 inhabitants today, who make a living mainly out of agriculture. Something magical happens every year in October. It feels like all my 3,000 childhood neighbours and friends use a time machine to take the whole village back to the 1500s by hosting the Silk Fair. Our Silk Fair was a milestone during the Spanish Empire and serves as a reminder of the village's historical significance, attracting thousands of visitors annually. In 2023, Pablo, an Archaeology Director, and my best childhood friend, was in charge of renovating the Old Castle and organising the fair. Our Medieval Castle is our main symbol, and Pablo understands that is also the main attraction for visitors. Every little thing had to be perfect and Pablos' attention to detail continues to astonish me. Pablo was determined to provide all visitors with a wonderful experience that would encourage them to return year after year. Although Pablo led this project, all neighbours contributed in many different ways. Everyone was aligned. The results of the 2023 Silk Fair were fantastic, and set the records of most visitors ever attended! For most of them, visiting our town was a delightful experience, and next year, they will likely return... and bring more friends! Pablo recognised the importance of delivering exceptional customer experiences, and from my seat at Quantum Metric, where our technology is used by world-leading organisations, to create the best possible digital customer experiences while creating cultures maniacally focused on winning the hearts of their customers... I empathise with this yearly challenge and it makes me feel even more proud of Pablo and my community! DM me if you are planning to go to Seville, would like to learn more about our beautiful Silk Fair or see some Quantum Metric case studies to improve digital customer experiences.