James Everingham’s Post

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VP of Engineering, Meta

Ice Cream and Leadership One of my fondest memories from early in my career is Jim Barksdale, the CEO of Netscape, pushing an ice cream cart around the office. He'd hand out ice cream to us engineers, striking up casual conversations. I'll never forget it. There I was, a low-level engineer coding away in my cube, and suddenly, Jim was standing there, offering me ice cream and chatting with me like we were old friends. At the time, I thought Jim was just being a nice guy. But Jim was simultaneously shaping the culture from the bottom up to the top down. He was breaking down barriers of rank and creating relationships with the workers while at the same time acting as a model for leadership. I didn't fully appreciate the power of this gesture until later in my career. As I moved up the ranks, I noticed a distance forming between me and my team. Initially, I thought everyone liked me and I was doing everything right. But I soon realized I was in a bubble, and people told me what they thought I wanted to hear. This lack of open communication can lead to poor decisions and limit my ability to support the team. Being approachable has significantly improved my effectiveness as an executive. It keeps me well-informed about what’s happening within the organization. For instance, we recently underwent a major reorganization, which proceeded smoothly—a rarity for such changes. By building trust and maintaining transparency, team members felt comfortable voicing their concerns. In a one-on-one, a team member mentioned that my frequent phone and Apple Watch usage made it seem like I wasn’t fully engaged. This feedback required considerable trust from him. I decided to stop wearing my Apple Watch and thanked him for his honesty. This feedback was invaluable, and I’m certain others had noticed the same issue. Being easy to talk to can change an entire team's culture. Approachable higher-ups make the organization feel less hierarchical, encouraging better interactions, trust, and teamwork at all levels. It starts at the top, and I find that the more approachable I am, the happier and more productive my team is. While you don’t have to go all out and push an ice cream cart around, there are a few simple things you can do: - Talk to your people: Simple, honest conversations foster an open atmosphere. - Listen: Show you value their input with genuine interest. - Humanize yourself: Share personal stories and experiences. - Be visible: Don’t stay in your office; be seen around the workplace. - Follow up: Show you care by acknowledging and acting on their input. - Have some fun: Use appropriate humor to lighten the mood. Jim Barksdale's ice cream cart wasn't just about ice cream; it was about creating a culture of inclusion and approachability. I strive to carry that lesson with me, ensuring my team knows they can always come to me, just as I once did with Jim.

Marty Cagan

Partner at Silicon Valley Product Group

2mo

Jim Barksdale was truly a master at this, but my first exposure to what was then called "Management By Wandering Around" was when I was a new engineer, coding away in my little cube, and one day "the" Dave Packard walked by just before lunch, and he introduces himself (we all knew who he was, but I had never seen him in-person) and asked if me and my teammates wanted to take a walk with him to Kirk's Burgers down the street for some lunch. He was officially retired by then but still very much an involved board member, and this was how he kept a pulse on the organization. He was very curious about software engineering, and he asked us as many questions as we asked him.

When is your book coming?

Dragana Koenders

Leader | Connector | Sales Strategy&Execution

2mo

Love it and completely agree James Everingham! Any tips on how to accomplish the same when there is no physical office to go to and zoom calls don't always allow for proper rapport building/ seeing everyone outside of your immediate working team/s?

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Bob Baxley

I Want to be Part of Something • Apple, Pinterest, Yahoo!, ThoughtSpot • Writer, Speaker, Advisor • Co-host Reconsidering

2mo

Bill Campbell used to do the same sort of thing when I was at Claris in the early 1990s. One moment I'm sitting in my cube minding my own business as a 27 year old designer and the next I'm having an engaging conversation with the CEO of the company…literally my boss’s, boss’s, boss’s, boss’s, boss. It was intimidating for about 45 seconds and then, once I realized he wasn't judging or evaluating me, it was incredibly gratifying, meaningful, and obviously memorable. Sadly, such humble and approachable leadership is in all too many of today’s companies.

Behavioral/cultural alignment are paramount for high-functioning teams. We’re not all on the same responsibility/decision-making page, but we’re all people working toward a common goal. Driving empathy, support, and connectedness through the stack is crucial. An alternative to dropping the watch could be simply turning off all Notifications (Watch and Phone) though; something I did years ago; https://one.valeski.org/notifications/

I agree with the broader point, but I think the ice cream is also a surprisingly important part of it. A shared casual event, like beers, but during the work day (more inclusive to those without outside commitments) and less culturally loaded (saying I'll come for the walk but not eat ice cream is just fine). I regularly drag the teams I work with for ice cream, but alas the new Kings Cross Meta office lacks ice cream.

Nadeem Khan

Engineering Leadership at Instagram. Ex-Uber, Okta, Microsoft.

2mo

Love it. One of my previous managers walked around with a beer cart on Fridays and it went a long way building a culture of approachability. How do you feel remote culture is shaping this dynamic? With managers and their teams miles and time zones apart, fostering organic and serendipitous connections like this becomes harder.

Shardul Mehta

Product Jedi. Executive Leader. Entrepreneur. Intrapreneur. Launched 0 to 1 products. Scaled 1 to $100M+ product portfolios. Multiple industries.

2mo

Pre-pandemic, when I managed in-office teams, I used to do daily or at least every other day "walk abouts" where I made sure to visit every person on my team who reported to me. The whole process took 20-30 mins and was totally worth it. As we moved to remote work situations, I made sure to minimally send a DM (via Slack, MS Teams, or whatever the company was using). Just a simple, "Hey, <name>, hope your day is going well. Just checking in. LMK if you need to chat about anything." As my teams grew in size and scale, I couldn't speak with every person on my team on a daily basis. So I came up with a simple system: daily for directs, at least weekly for skip levels, every 2-3 weeks for everyone else. This was in addition to scheduled regular 1:1s that I did with every person in my department + team meetings. It not only ensured we kept a pulse on the culture and that I was getting ground-level information, but also communicated to everyone that I was accessible and that we're part of one team.

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Egor (Yahor) Shadryn

Early Stage Startup Builder | Data-Centric B2B SaaS | Fractional CTO | AI Architect | Tech Advisor | ex-AWS | ex-Google

2mo

Great example of making yourself available/approchaeble by sharing some goodies. I like to bring cookies or chocolate to my meetings to make closer connection with folks on my team and other teams.

Approachability must be sincere. A friend shared a story where her boss encouraged suggestions for improving company culture. When an employee suggested the boss be more positive and recognize accomplishments, focus less only on failures, boss immediately dismissed it as something that simply wasn't going to happen and they needed to think of something else. Needless to say, this did not improve company culture.

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