Jessica M. Purslow’s Post

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Vice President, Media Sales - North America

Delta Air Lines does it right. ✈️🙌🏻 After a maintenance issue, gate change and delay, they wheeled out a cart of goodies for passengers to enjoy. Also a bonus has been the transparent, kind communication from all Delta staff including the pilots, flight attendants and gate agents. 💙♥️ Time away from home is certainly made better with excellent customer service. Thank you Delta!

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Adam Fractenberg

Providing discounts on travel, theme parks and entertainment through Member Deals.

2w

This is great and should be the SOP for airlines.

Crystal Pernici, CRME

Global Director, New Ventures @ IDeaS | Driving Profitability & Innovation, CRME

2w

They do a great job, there’s always external factors that can impact an experience…it’s how you handle it that makes the difference!

Levi Strauss

Hospitality Marketing & Business Intel Data Specialist with TravelClick; an Amadeus Company

2w

Amen. I've had the same experience; often. Not many airlines do it right in enough ways and like us at Amadeus; giving people hospitality options and special times with their loved ones is more relevant than ever.

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Alberto Santana

Chief Revenue Officer at Alliants

2w

This has never happened to me with AA.

Nic Jones

Vice President of Sales @ Unifocus | Driving Growth Through Technology

2w

I love to see that. Southwest did that for us when a Hawaii flight was delayed. That little extra Aloha went a long way....

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