Jake Spurlock’s Post

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Senior Director, Customer Success at Automattic/WPVIP, and the Security Release Lead for the WordPress Open-Source Project

So excited to be working with Jen and Michael!

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The team at WordPress VIP recently made two key hires, and we’re excited to introduce them to y’all! Jen Bebb is our new VP of Global Support, who came from Shopify where she led a team of 1,200. Here at Automattic, she’ll be overseeing the VIP support teams “to further enhance the entire VIP support experience for both our customers and our staff.” Jen lives with her family in a small town on Vancouver Island, where easy access to mountains🏔️ and the ocean🌊 means they spend a lot of time outdoors. “I was immediately drawn to the mission of Automattic as well as the energy and excitement from everyone I spoke with during the hiring process,” Jen says. “As I got deeper into the process I realized that I could have an impact here and contribute to the success of our customers and Automattic, and that is exciting for me. The team is deeply committed to our customers and I'm thrilled to be part of that!” We also recently welcomed Michael Maron, VIP’s new VP of Accounts. Michael is excited about “the intelligent people, the exciting product, and the innovative culture! I'm super energized to be here.” Michael came from VMWare, where he was Director of Customer Success within VMware's Modern Application Business Unit. He and his teams oversaw the post-sale customer journey for the US business, which was primarily large enterprise customers. At Automattic, Michael will be leading a team of Technical Account Managers and Customer Success Directors, ensuring that our VIP customers achieve their business objectives and get the value they expect out of our platform—while having a delightful experience along the way👏 We’re thrilled to have you, Jen and Michael. Welcome to Automattic!

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Michael Maron

Customer Success Leader | B2B SaaS | Enterprise Cloud Technology

2mo

Thanks Jake! I feel very lucky to be partnering with someone of your caliber.

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