Five9’s Post

Exact Sciences reduced scheduling time by 60% and achieved a 45% containment rate. How did they do it? Challenges: ▪️ On-premises legacy system ▪️ Inflexible IVR ▪️ Inability to scale ▪️ Overwhelming call volumes Solutions: ▪️ Five9 Intelligent Cloud Contact Center ▪️ Five9 IVR ▪️ Five9 IVA ▪️ Five9 Chat ▪️ Five9 Email 🧬 Read full case study: #CustomerSuccess #CX #AI #IVR #YouSaidIt #Five9

Genesys is always leading the way with enhancing Customer Experience with Artificial Intelligence. Always Innovating and All In…

Are you looking to improve your CX game and capture insightful reporting? Look no further! Drum roll please....🥁 Introducing Davinci for Salesforce 📣 ✨ Boost Customer Interactions: Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial. ✨ Unlock Actionable Insights: Call data processed by Salesforce through the help of DaVinci delivers accurate information that can be used in reporting for supervisors to make data-driven decisions to optimize performance. ✨ Transform with AI Transcription service compatibility connected with advanced AI functionality from Salesforce Einstein provides you with interactions tailored from your data and generated with AI for intent, next best actions, and recommendations for call wrap-ups.  Discover the endless possibilities of DaVinci & Salesforce by clicking below! ⬇️ https://lnkd.in/gDAj8msC #Salesforce #CX #AMCTechnology #DaVinci

Excited to announce that the Genesys Cloud Agent Copilot is now generally available! 🎉 As a proud partner with Genesys thrilled to share how this cutting-edge solution is revolutionizing customer interactions. Genesys Cloud Agent Copilot empowers agents to build stronger connections and deliver superior service by sharing their workload. This innovative tool assists agents throughout every stage of customer interaction by: • Surfacing relevant knowledge • Transcribing conversations in real-time • Providing custom scripting • Presenting and completing form fields • Summarizing interactions • Suggesting appropriate wrap-up codes Early adopters are already seeing incredible results, saving precious minutes per call or chat through the power of Generative AI, allowing agents to focus on higher-value tasks. A huge shoutout to the Genesys team for their remarkable effort in making this product a reality! https://lnkd.in/gq734ef3 #CustomerExperience #CX #AI #Genesys #Innovation #GenerativeAI #TechTransformation

At #EnterpriseConnect? Don't miss an exciting session with Josh Goldlust, Genesys VP Product, DX Platform! He will be exploring the role of #AI as it relates to #CX positions, including how it will affect hiring practices and what type of impact it will have on staffing. You don't want to miss it!

At #EnterpriseConnect? Don't miss an exciting session with Josh Goldlust, Genesys VP Product, DX Platform! He will be exploring the role of #AI as it relates to #CX positions, including how it will affect hiring practices and what type of impact it will have on staffing. You don't want to miss it!

If efficiency gains are high on your wish list as you shape your 2024 strategy, join our next Call Centre Helper Magazine webinar to find out how to get off to the best possible start 👇

As I dive deeper into AI and how it is going to continue to impact the Contact Center space, I am convinced that it is more important than ever for businesses to focus on their Knowledge Management systems. Many businesses may need to create, update or enhance their knowledge management frameworks. It will be the backbone of providing augmented support. Whether it is building it out in Salesforce Service Cloud, Talkdesk, Guru or others, it will become vitally more important. It reminds me of the phrase “Garbage In, Garbage out” which I don’t like…I prefer “Gold In, Gold Out”. 😊 It is evident that an overhaul may be necessary to realize the full potential of AI within the Contact Center space and beyond. I also believe we will see some consolidation of smaller KM players with companies like Five9, Genesys, NICE and 8x8 What are your thoughts? Is your company prepared or preparing? Think my prediction will be true? #aiadoption #contactcenter #wfm #bebetter #knowledgemanagement #areyouready #customerexperience #customerservice #obsessedwithcustomers

Number of the Month: 70% of contact center managers believe AI will mean there will be more agents in the next 10 years AI may mean more contact center agents in the next ten years – but maybe those agent roles aren’t the same as they are now. Studies show that AI tools can accelerate the learning curve for new agents, help agents become more proficient faster, and reduce attrition. Need tech support for your contact centers? Reach out to iTelecom. #iTelecom #ITLeader #telecommunications #itTech #IT #cloud #contactcenter #UcaaS https://ow.ly/We6b50PRGUJ

Upgrade your business communication with Cloud Call Center Technology! Discover how it can enhance your customer support and drive growth. ·        Improved Customer Experience ·        Improved Agent Experience ·        Scalability ·        Lower Costs ·        Omni-channel Communication Read more: https://lnkd.in/dxA8kenE #cloudcallcenter #customerexperince #scalabletech #technology #businessindia #GammaProcess