Five9’s Post

As an architect of collaboration solutions it has always been a challenge to get clear business requirements or pain points. The emergence of generative AI has only made this more difficult with vendors promoting GenAI as a silver bullet. I applaud #five9’s continued focus on business value to prevent the cart from leading the horse.

Curious about 🤖 AI? Join us this Wednesday, December 6, at 17:00h (CET) to learn from Babak Hondjat, the technology inventor behind Apple's Siri and current CTO-AI at Cognizant Technologies, as we discuss AI's capabilities and limitations today, (realistic) expectations of its future, and how it will continue to revolutionize customer and employee experiences. Register here: https://lnkd.in/gWkhCXSm #CustomerExperience #AI #voiceofthecustomer #customerloyalty

We highlight how Generative AI technologies are at the forefront of revolutionising telecommunications. Learn about the key players, groundbreaking advancements, and what this means for the industry’s future. 📖 Full article >> https://lnkd.in/evdHmv-K #FutureOfTelecom #GenAI #DigitalTransformation #AI #CX

Thanks to its transformational impact, the use of AI within the business domain is becoming a norm rather than an exception. Are you looking to maximise the use of AI in your business? This article will help you get a better understanding of the vital role of AI in modern business. https://lnkd.in/e2yxZM7M Source: MIT Technology Review #ditaSolutions #DigitalTransformation #BusinessAutomation #LMS #VisitorManagement #ContractManagement #AI #CX #BusinessGrowth #Technology

AI's Role in the Future of Contact Centers: A Human Touch in the Digital Age https://bit.ly/4a90xaB AI in contact centers isn't just about efficiency but understanding and empathy. Dive into how AI is streamlining operations and deepening connections in contact centers. #AI #EnterpriseAI #ContactCenter

What’s the point of orchestration? We talk about intelligently conducting conversations in the right channel at the right time with the right AI, humans, and data in the loop. But what does it really mean? LivePerson Chief Scientist Joe Bradley shares the WHAT and WHY behind orchestration in his recent keynote. Your enterprise can't afford for you to miss it. Catch the replay here: https://lnkd.in/eC5aVyui #cx #orchestration #ai

Although we are still in the early stages of generative #artificialintelligence (#AI), its potential to drive growth and improve #customerengagement is apparent. Whether that is through creating compelling content in real-time, simplifying complex tasks or hyper-personalisation, the technology has caught the attention of business leaders worldwide with many eager to learn how they can harness its power, and with good reason. Research has suggested that a whopping 40% of all working hours can be impacted by generative AI. That's a huge percentage! Check out this article as we explore how different countries are approaching their regulation of the technology, while providing you with key steps to help stay informed and in control of your #generativeAI journey. > https://lnkd.in/eAggQe6B

In today's business landscape, adopting Generative AI is essential for CXOs to assess its value through cost-benefit analysis 🔗 For more details visit: https://zurl.co/g0iA #AI #BusinessTech #blog #aneesmerchant

Making the most of generative AI technology to create video — or anywhere in the video production workflow — is a balancing act. You’ll need to focus on taking maximum value from the technology while avoiding its notable challenges and limitations. Read more about AI's potential and limitations in our blog ➡️https://lnkd.in/e8bSTQm9 #VideoProduction #AI

Our CEO, Rob McDougall shares his take on innovation and AI. Hear how Upstream Works is helping contact centers operationalize AI, making it easier for agents to use multiple AI applications and fulfill multiple uses for better CX. https://ow.ly/L0GR50PAoZQ #CX #AI #ContactCenterAgents #AIApplications #AIIntegrations