FIRST’s Post

Communication is such a critical soft skill!

I’ve recently tried to analyse my most joyful client meetings. You know, the ones where you walk away thinking, “wow, what great people. We had a strong connection and I’m exited for the opportunity to work with them.” I wanted to understand why. At first I thought it was to do with my preparedness, my confidence and my growth. Yes. In part. But there was something else. They have all had one thing in common. They’ve all been family-owned and managed. Some with under £1m turnover p/a. Some with over £50m turnover p/a. They’ve all been ambitious, successful, passionate companies lead by fathers and sons, husbands and wives, partners, siblings and in-laws who are all building inspiring businesses together. These are my kind of people and my kind of clients. It’s because I get it. I get how achingly important this stuff is. On top of my 10+ years working for one of the largest advertising networks in the world, I’ve also started and grown two of my own businesses with my husband Ben Mulroney. I’ve even roped my talented and amazing parents over the years! (pictured) ⬇️ I GET the obsession, energy and determination it takes to build a business from scratch. I GET the commitment, sacrifice and struggle it takes when you feel like all you’re doing is peddling up hill. I GET the strains and difficulties your constant efforts can have on your relationship. I GET the passion and excitement when you just KNOW you have something that is of benefit and of value. I GET the fizzy feeling when you win your first paid client. And when you sell your first item. And then your second… But I also know that having a partner you trust more than anything is critical, and you wouldn’t change it for the world. At Mulroney Creative Consultancy it’s a family affair and I proudly state to everyone I meet “we are as passionate about your business as you are.” Huge shout out to my amazing family businesses followers. You’re my kind of people! #brandstrategy #familybusiness #familyowned

⚡Accountability is one of our core business values, but what does it mean to us? It means that we tackle each task and challenge as if we were undertaking it for our own business. 👀Cliche? Maybe. 👀True? YES. It also means the team takes ownership of the task they complete - warts and all. If that means the results aren't quite as expected, we take accountability. There is no marketing jargon or passing the buck. We take the time to investigate further, understand, and learn a lesson. 🙏🏻 Our honest, collaborative, and accountable approach has led to long-lasting client relationships based on trust - and we wouldn't have it any other way! #InboundAgency #MarketingAgency #Accountability

I’ve just completed 10yrs with Marsh, and felt that warranted a brief pause for thought. Have I learnt anything in that time? I certainly can’t claim any great wisdom to share, but here are 10 thoughts for 10 years that have come from others but which I think have played a part in my enjoyment of the journey with Marsh so far. Onwards...   1. Embrace “5 minute favours”; small ways to add value to others with no obvious or immediate ‘return’. Ref: Give & Take, Adam Grant 2. “When is ‘doing enough’ ever enough?” Ref: My Dad, c. 2005. 3. There is rarely a time when asking the question “what could I have done better?” doesn’t give you some nugget of useful insight. 4. A phone call trumps 1,000 emails. 5. An in-person meeting trumps 1,000 phone calls. 6. To progress, the first thing to do is excel in the day job. It’s not the only thing required, but nothing else matters if this first box isn’t ticked. 7. Diversity and inclusivity are priorities because they’re the right thing to do, regardless of any business justification. Level the field. 8. It takes 10 years to get 10 years’ experience. 9. Authenticity is at the heart of building good, trusted professional relationships. Nobody can fake it for long. 10. It’s an oldie but a goodie – “the harder you practice, the luckier you get”. Luck plays a fundamental part in all our successes. But you can definitely influence your chances of maximising on good luck when it does come your way.

I've worked with some amazing clients, good clients, so-so clients, and garbage clients over my career - she's 100% right. "Anyone in a client service business understands the benefits and challenges of the associated dynamics—people coming together to collaborate and create work that will drive impact and business results. And yet, we are living in a time where some have really lost sight of the fundamentals and how to treat people with civility, kindness and candor". Here’s what it takes to be a true partner that we can all work and live by each and every day: Be human: Treat others with respect and empathy. Be transparent: Frequent communication that treats the team as an extension of your own with consistent feedback. Be fair: Provide reasonable compensation and terms. Be decisive: Ensure clarity on the key decision-maker, budgets and deliverables. Be vulnerable: Open up about where you lack experience or knowledge and ask questions to learn. Be candid: Own your issues and acknowledge organizational challenges. Be bold: Lean into innovation and get comfortable taking risks. Be curious: Embrace the power of creativity to produce business-building solutions.

🚛 ‘Driven by Integrity’ In Every Mile’ 🚛 In a competitive market, cultivating new accounts and maintaining current partnerships can be challenging. I’m proud to work for a company whose integrity isn’t just a value; it’s a way of life we live everyday. It’s about building relationships based on trust and delivering on our promises. Everyone from behind the scenes to the frontline works together to assure we deliver on those promises. To some, this is just a picture of a trailer rolling out of the gate. To us, it is the start of a new partnership and shared success. #drivenbyintegrity #progressinginpartnership #trailerleasing #committedtoexcellence

Trust in your ability to deliver value to your clients and team. As I always say, the conversations we have today are just the groundwork for the output we'll see in two months. It's important to remember that the work we're doing now is based on the conversations we had two months ago. Keep pushing forward and trust in your ability to deliver. #teamwork #clientvalue #trust

Without our core values, we would just be an ordinary estate agency. Our set of company core values represents the foundation of who we are. Watch this video and learn how our Directors grow through the values they believe in.🥰 #inspiringventure #corevalues #companycorevalues #fun #integrity #accountability #trust

If "cut the BS already" was a person... 👀🤦🏻♂️🤣 ...all Alan wanted was to eat his damn meal... You see folks, too many businesses invest big on flashy tricks and cheap gimmicks. But is this just a way of diverting attention away from the total lack of actual substance? 👉🏻 Clients have wised up 👉🏻 They are much more discerning 👉🏻 They're no longer dazzled by corporate theatrics 👉🏻 They crave real, meaningful engagement and genuine service At Nyman Libson Paul we are tethered to our purpose. ...To the pact we make with our clients to deliver on our promises. ...To our obsession with delivering an honest, high-quality service in an authentic and human way. Our "what" Our "how" Our "why" You won't find us juggling an egg on a stainless steel turner whilst an audience whoops and hollers (says the somewhat theatrical, dolphin-saving, singing accountant! 🙆🏻♂️🤣)... ❌ Smoke and mirrors ✅ What you see is what you get Happy Tuesday folks! 💙🫱🏻🫲🏼💪🏻 #clientservice #accountant #ourwhy #happyclients

It's messages like these that remind me of the impact we can make together. Feeling grateful for the opportunity to support such amazing clients! 🚀💙 #LegalMarketingMaven #LegalMarketing #EstatePlanning #SuccessStory #Testimonial #ClientSuccess #ClientLove #ClientAppreciation #LegalMarketingSuccess