DevsData Tech Talent LLC - IT Recruitment’s Post

What strategies have you used to ensure client satisfaction? ✏️ A key approach involves a meticulous understanding of the client's staffing needs, including technical skill requirements and cultural fit. Proactive communication is maintained to provide timely updates on candidate sourcing and screening processes. Additionally, offering flexibility in adapting to evolving staffing needs and ensuring a streamlined onboarding process for selected candidates contributes to a positive client experience. Regular feedback loops and post-placement support further reinforce a commitment to client satisfaction, fostering enduring partnerships in the dynamic landscape of IT staffing.

Uncover the art of assembling a stellar customer service team – a blend of creativity, insight, and strategic recruitment. In this article, we distill proven tips to guide recruiters in selecting individuals who can turn routine interactions into extraordinary customer experiences. https://lnkd.in/eH-5jH7g #recruitment #customerservices #interviewing #customerexperience

🌟 Redefine Customer Service Excellence with Achieve Performance Consulting Group! 🌟 1️⃣ Define Your Gold Standard of Customer Service Set unparalleled service benchmarks with the guidance of experts. 2️⃣ Candidates or Existing Employees Take the Customer Service Profile™ Assessment. Ease of access! Candidates can effortlessly take the assessment online from any device. 3️⃣ Receive Actionable Data Empower hiring and development decisions! The system provides concise reports for efficient candidate selection and development. 🔍 Dive deeper into delivering exceptional customer service experiences. The Customer Service Profile™ is here to help! Discover how it aids in maximizing brand recognition, reducing bad hire costs, and achieving #stellarbrand #stellarexperiences. #CustomerServiceExcellence #BrandRecognition #HiringRight #customerservice #customerexperience #guestexperience Video Source: https://lnkd.in/dVipY_Z9

How do we choose candidates for the agent role in our contact centers? What skills do we really look for? As an experienced recruiter, Beata Nowak emphasizes: 🔷 Excellent communication: This is a crucial skill in customer service. In our recruitment process, we focus on the ability to communicate clearly and empathetically respond to customer needs. 🔷 Problem-solving: Every day, we encounter challenging situations. Therefore, it's important for the candidates to think quickly and effectively solve problems. 🔷 Resilience to stress: Working in a dynamic contact center environment can be demanding. Thus, we seek individuals who can remain calm and professional even in the most stressful situations. 🔷 Customer-centric approach: In our company, customer satisfaction always comes first. We seek candidates who are passionate about customer service and consistently strive to deliver excellent CX. With skilled individuals in our team, we can deliver optimal service to the customers and achieve our project goals. #contactcenter #recruitment #callcenterjobs

NPS is NOT recruitment specific.  Platforms that focus on NPS therefore are in no way, recruitment specific (despite what they try to say). NPS was developed as a measurement of customer loyalty, not of a multi-faceted and nuanced process that is recruitment. If you are still using NPS you are failing your candidates, your clients, your consultants and your agency.

With almost 3 in 4 administrative and customer support professionals planning to stay in their current role, recruiting skilled talent may be harder than ever this year. Click below to learn more about 2024 #hiring and #jobsearch trends, and to set up a conversation with a Robert Half Talent Solutions Professional.

How do you remain consistent? After having a large number of conversations with experienced consultants, this is something a number of people struggled to do over the last financial year - whether that be due to market conditions, internal changes or personal matters These things happen But what is most important is how you learn from this and what you put in place to ensure you achieve consistent billings moving forward I think the biggest tip I can give is remember the basics! Don’t cut corners, follow the process and control the controllables📈 #rec2rec #recruitment

📈 Struggling to keep up with the demands of effective candidate relationship management? IQTalent's latest article breaks down seven crucial strategies that can revolutionize your approach. From nurturing candidate relationships through personalized interactions to leveraging industry-leading technology, they've got you covered. These insights will help you attract and retain top talent in today's dynamic job market. 🌟 Read the full blog post here: https://hubs.ly/Q02yVggZ0

What if we told you that you could find outstanding customer service talent ready to enhance and transform your business’s service quality? Here's how 👉 https://bit.ly/3QusP8e #SalemInsights #staffingagency #recruiting #recruitment #CallCenterStaffing #CustomerServiceStaffing #CallCentreRecruitment

Alex Greenhalgh on the importance of a flexible customer service workforce. In the demanding and fluctuating customer service space, adaptability is key. A flexible workforce is essential for companies looking to navigate the demands of the market whilst balancing operations and employee satisfaction. So why is there a strong need for flexibility in customer service hiring and how can recruitment agencies add value? Read the full article - link in the comments 👇 #CustomerService #ContactCentre #Recruitment #AlwaysInGoodCompany