Ever wish you could read minds? 💭 You could make better decisions, build relationships, and understand your users. There's actually a way to (almost) do that. The voice of the customer (VoC) methodology can help you do that. How do you go beyond just using the voice of the customer. Become the voice of the customer – the champion of feedback and an ambassador for your users. We asked top product and CX experts about this, including: • Michael Marriage of Bloomerang • Dominic Zijlstra from Traverse.link • Jacques Reulet and Julia Valade from Canny • Chelsea Darby from Aryeo • Stefan Chekanov from Brosix • Derek Pankaew from Listening • Amanda LaFerriere from C2FO They share their tips and unique insights right here – check it out (link in comments).
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𝐅𝐨𝐫𝐛𝐞𝐬 𝐬𝐭𝐚𝐭𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐰𝐢𝐭𝐡 𝐚𝐛𝐨𝐯𝐞-𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐨𝐮𝐭𝐩𝐞𝐫𝐟𝐨𝐫𝐦 𝐭𝐡𝐞𝐢𝐫 𝐫𝐢𝐯𝐚𝐥𝐬 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥𝐥𝐲. But how can you create a culture that truly puts customers at the center? It all begins with the power of active listening. Listen to what your customers truly want. Add value by improving your products and services based on customers’ suggestions. These suggestions come from the feedback customers give – some positive, some negative. It’s best to take them all into consideration and learn from this feedback. In their own ways – frustrated, happy, angry, sad, enthusiastic, the customer tries to communicate what they would love to have. Instead of selling them what you want, won’t it be great to actively listen and provide them with what they want? https://lnkd.in/drFS8QgB Engage with us in our webinar: unpickle.in/webinar #customerinsights #customerlistening #customerfeedback #webinar
The Role of CX Listening Platforms in Creating a Customer-Centric Culture
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In the hustle of business, remember the power of empathy. It's a game-changer! Deeply understand not just what your customers need, but also what your team dreams of achieving. Cultivate a culture where empathy is the core - it drives innovation, enhances customer service, and builds a team that's resilient and committed. Lead with heart, create with understanding, and watch how it transforms your business dynamics. It's more than transactions; it's about forging lasting human connections and creating value that resonates. #empathy #business
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In the hustle of business, remember the power of empathy. It's a game-changer! Deeply understand not just what your customers need, but also what your team dreams of achieving. Cultivate a culture where empathy is the core - it drives innovation, enhances customer service, and builds a team that's resilient and committed. Lead with heart, create with understanding, and watch how it transforms your business dynamics. It's more than transactions; it's about forging lasting human connections and creating value that resonates. #empathy #business
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Helping businesses deliver awesome customer & employee experiences. #omnichannel#exceptionalcustomerexperience
👉 Don’t miss Zendesk #CXTrends 2024! Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry experts.
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👉 Don’t miss Zendesk #CXTrends 2024! Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry experts.
CX Trends 2024 online event
zendesk.smh.re
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I help Customer Service organisations to make happier customers while saving costs through SaaS technology and automation.
👉 Don’t miss Zendesk #CXTrends 2024! Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry experts.
CX Trends 2024 online event
zendesk.smh.re
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Who cares about Valentines? We've got the hottest date in February. 👉 Don’t miss Zendesk #CXTrends 2024! Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry experts. 🔥🥵😘
CX Trends 2024 online event
zendesk.smh.re
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It's almost time! 👉 Don’t miss Zendesk #CXTrends 2024! Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry experts.
CX Trends 2024 online event
zendesk.smh.re
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[ONLINE EVENT] #CXTrends 2024 👉 February 20 Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry and Zendesk experts.
CX Trends 2024 online event
zendesk.smh.re
Content Marketing Manager at Canny
1moHow to become the voice of the customer ➡ 👂 https://bit.ly/4bla9iA