I recently finished reading "Fans First" by Jesse Cole, a book about the Savannah Bananas, a collegiate summer league baseball team in Savannah, Georgia. Known for their entertaining and unconventional approach, the Bananas have gained popularity by focusing on fan experience and innovative marketing. Their unique game-day atmosphere, featuring choreographed dances and on-field antics, creates fun and memorable experiences. By prioritizing entertainment and fan engagement, they have transformed baseball into an inclusive, lively event, attracting a diverse and loyal fan base.
Here's how they did it:
1. Prioritize the Fan Experience: Always put the fans first in every decision. Create memorable and enjoyable experiences that leave a lasting impression.
2. Create Moments of Wow: Go above and beyond to surprise and delight fans. Small, thoughtful gestures can have a big impact.
3. Be Unconventional: Don’t be afraid to break the mold and do things differently. Stand out by being unique and authentic.
4. Build a Community: Foster a sense of belonging among fans. Encourage interaction and connection within the fanbase.
5. Listen to Your Fans: Actively seek and listen to feedback from fans. Use their insights to guide decisions and improvements.
6. Make It Fun: Infuse fun and entertainment into the fan experience. People remember and return to experiences that bring them joy.
7. Consistency is Key: Ensure that every interaction and touchpoint with the fans consistently reflects the brand’s values and promises.
8. Focus on Long-Term Relationships: Aim to build long-lasting relationships with fans rather than just making quick sales.
9. Empower Your Team: Ensure that your team is motivated and empowered to deliver exceptional fan experiences.
10. Measure and Adapt: Regularly measure the impact of your efforts and be willing to adapt and evolve based on what works.
The "Fans First, Entertain Always" motto works for the Bananas because it places the audience at the heart of every decision and action the team takes. This fan-centric approach ensures that every game is more than just baseball; it's an unforgettable experience filled with entertainment, joy, and engagement. By consistently prioritizing fun and creativity, the Bananas have turned each game into a lively event where fans feel valued and entertained. This has fostered a strong community atmosphere and a loyal fan base that keeps coming back for more. The emphasis on entertainment ensures that even those who aren't traditional baseball fans can enjoy the spectacle, broadening the team's appeal and contributing to their remarkable success. Their success shows that any business can enhance customer experience and build devotion by putting fans first and focusing on entertainment.
Chief Merchant & Marketing Officer
2moLooks very comfortable on stage, mic in hand 🤩