Best Buy’s Post

Stop taking the experience away from customers and start giving your staff bonuses and taking them away from managers who don’t do anything

Over the years, I have bought products at Best Buy totaling in the multi-thousands. I used to trust Best Buy only to offer quality products that I could depend on. However, the only multi-tuner DVR that Best Buy offers is a TabloTV 4th Gen, either Dual (2-tuner) or Quad (4-tuner). Neither product is worth the cardboard packaging it comes in. I've been struggling with this product for two months now, and it performed just well enough for me to think it would be okay, so the product return date came and went. Now it's too late to return, and I'm completely upset with the poor quality of this product. I WILL NEVER AGAIN TRUST BEST BUY TO OFFER QUALITY PRODUCTS. BE VERY CAREFUL BUYING HERE.

Best Buy has a 14 Day Return Policy. Zero integrity whatsoever. We’ve made our last purchase at the chain after the laptop we purchased 23 days ago stopped working 20 days after purchase, this past weekend. This is by far the worst customer service experience I’ve ever had, and it happened right here at 1987 Sam Rittenberg Blvd., Charleston, SC 29407. The “Geek” at the store told us to spend another $50+ to exchange the computer, when we said we weren’t going to spend anymore money, and that the store should stand by the product they sold us, he told us to take the computer and take it up with Lenovo. If the Better Business Bureau or the Department of Consumer Affairs weren’t absolutely worthless, Billionaires wouldn’t be able to have 14 Day Return Polices on products that costs hundreds or thousands of dollars. And if you think this is B.S. like we do, we challenge you to take your business elsewhere, like we are. Bye, Best Buy. We won’t ever be back. 👋 #CharlestonSC #BestBuy #BigTech #AmericanTech

When I was at 525 a great store. I helped a woman and her two young boys with a family gift in October. I asked her why she was going all out this year and she told me. This would be her last Christmas with her family and kids. Because she was dying of cancer. I stopped and just talked to her and the boys and help the boys picked video games and asked her how she is doing and I am here if she needs to talk. Yes I got a sales out of it. But 6 years late the son come in and thank me and hug me for giving his mom the well to fight though all of the pain and that give her 6 more months together as a family. He never forget me just listing to his mom and helping her. That is what Best Buy was!

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By far the worst customer service I have ever received in my life. My package was stolen by the UPS delivery person, and not only does BESTBUY not take responsibility for my refund, but they also do not respond to UPS, who agree with me just by looking at the delivery photo. Now I am in a constant battle with this subpar company to get my money back.

We really need to do something about store usage recycling. The amount of plastic & paper we throw away from screen protectors and other things adds up to multiple garbage bags a day.

https://www.baisimi.com/

Shout out to our ExB (private label) partners Erik Fair and Newton Guillen who put the "ability" into sustainability here at Best Buy. Thank you for your efforts to create this meaningful messaging for our customers!

Everythig important in packaging, I learned as a retail employee. Who’s with me in celebrating Erik Fair, Tim Dunn and the entire Exclusive Brands team? 📦