Geek Squad is celebrating 30 years of wowing clients with service and solutions. Thank you to all the Agents who have made this possible through their dedication, expertise and willingness to help. #GS30
I had the pleasure of being on the team that designed Geek Squad City and I was in charge of training the first group of agents that opened the city.
Congratulations.... To everyone that got the company to where it is but got disposed of as nothing more then a number. Lost all respect for this company and the way they treat their employees. They spout all the inclusion and diversity nonsense but don't have any common sense. Fact 1: They constantly confront you over NPS, but yet NPS doesnt account for or get taken into consideration for a single thing other than making your managers look better. Had NPS mattered, letting go people that held that award for 5 quarters straight other than those that didn't care is Idiocracy. Fact 2: You can go above and beyond your job description, "to help the team and company keep moving", all while everyone around you does less requiring you to do more. A Lead now has to do aspects of sales, warehouse and project management... With little to no time to progress themselves, and definitely no assistance when it comes to training up. If you want to grow with a company... Look elsewhere.
This is in bad taste considering that mass lay offs
30 years of magic. Congrats to all the agents that have made it happen! 🌟
By far the worst customer service I have ever received in my life. My package was stolen by the UPS delivery person, and not only does BESTBUY not take responsibility for my refund, but they also do not respond to UPS, who agree with me just by looking at the delivery photo. Now I am in a constant battle with this subpar company to get my money back.
You know it’s not only Best Buy with Customer Service Issues. Just call around, it’s really amazing
openly celebrating 30 years after laying off a large percentage of dedicated agents seems weird.
Financial Analyst @ HD Supply | MBA in Finance
1moDidn't y'all just layoff massive amounts of the Squad like 2 months ago? https://www.theverge.com/2024/4/5/24122542/best-buy-geek-squad-layoffs-ai-restructuring