Beeck Center for Social Impact + Innovation’s Post

Data readiness plays a pivotal role in effectively harnessing real-time data for enhanced decision-making and improved customer experiences. http://ow.ly/WxIV104OFRf

I'm a bit skeptical. Claiming to have solved a problem loses a lot of its juice when you keep having to come out with a new way to "solve" it again the next year. I encourage everyone to try it for themselves. For us, it feels more like validation than anything. Data is not a back office or a single system problem. In fact, cleaning a single system now often means harming the rest with orphaned records, bad data, and duplicates. It's become clear that every department and team needs the ability to source trusted data, build and adapt workflows for their teams, and feed that data back to the org in a meaningful way. For anyone who loves the talk track for 360 data that has been floating around, you might save some time, money, and heartache by coming to say "hi" to us first. #customer360 #dataautomation #datahub

⚠ ~80% of lost productivity is a result of ~13 percent of support tickets 🤯 Not quite the "Pareto Principal" but close enough 👉 Imagine if you knew what could be causing even some of those issues 🔦 👉 You’d be able to hone in on problems causing the biggest loss of productivity for users & give time back quite quickly 💡 📸 This statistic was pulled from HappySignals Ltd ITXM global benchmark report last year There are more incredible findings in our latest released yesterday based on 1.8 million feedback responses from 130+ countries (Link to report in comments) ⭐ Big shoutout to my friend & colleague Sakari Kyrö who along with others, worked very hard compiling the data + putting this report together. 🗣 What findings did you find fascinating? Tell me in the comments 👇

Do you want to promote the excellence of your company's #ClientExperience? You must first gather the right pre- and post-sale data and be sure it is clean. Accomplish’s #CX Data Readiness Check will give you the structure and detail needed to be able to get started immediately. > https://lnkd.in/eQtxTkqt Why? Make your claim with confidence, reduce your onboarding time into the #ClientBehaviorBenchmark, and maximize your #ClientInsights by minimizing your data gaps. #AssetManagement #BehavioralAnalytics #BusinessIntelligence #ClientEngagement #ThursdayThought

By embedding location APIs in your applications, you can add rich context, save time, and improve the accuracy of your existing data. Learn more in our blog post: https://okt.to/X763TG #DataIntegrity

“I’ve seen first-hand how poor data quality can affect not only your business but, more importantly, customer outcomes. And with financial service businesses having so many different products and customers being onboarded through various channels, it’s very easy for data quality to get out of hand. So, how do we tackle it?" In our latest blog, Senior Data Engineer Louis Feather explores the question of quality and shares four top tips to stop poor data impacting customer outcomes ⬇ https://lnkd.in/e99HsQTt #CustomerOutcomes #DataStrategy #DataGovernance

Reporting isn't just about numbers; it's the compass guiding contact centers toward excellence! 📊✨ From optimizing customer experiences to driving operational efficiency, accurate reporting is the cornerstone of informed decision-making. Let's embrace the power of data-driven insights to elevate service standards and exceed expectations! 📈 Take a few minutes to read our blog and better understand how Bucher + Suter can help turn your reports into actionable insights with #CCBI! #ContactCenter #DataDriven #CustomerExperience #Cisco #Bucher-Suter

Adopting an observable resilience approach to data can help save developer stress and time, and ultimately help improve the customer experience. Capital One Distinguished Engineer Daniel Furman dives deeper in his latest commentary with InsideBIGDATA. Check it out!

Adopting an observable resilience approach to data can help save developer stress and time, and ultimately help improve the customer experience. Capital One Distinguished Engineer Daniel Furman dives deeper in his latest commentary with InsideBIGDATA. Check it out!

⌛How do you put real-time data to use? According to our latest poll, data-driven organisations rely on it to monitor performance and metrics, improve customer experiences, and predict future trends. Leveraging the power of #realtimedata is essential🌟. It's more than just collecting data; it's about transforming it into actionable insights that drive innovation and customer satisfaction. At Finworks , we offer a scalable and high-performance real-time data pipeline solution to help your organisation obtain real-time data analytics easily and efficiently, resulting in agile decision-making and streamlined workflows, putting your organisation ahead of the game. Find out more ➡️https://bit.ly/451hKjd #realtimedata #dataanalytics #digitaltransformation #technologyinnovation #datamanagement #Finworksdataplatform