AT&T’s Post

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Pride Month may be winding down, but supporting the LGBTQIA+ community is a year round thing. #LifeAtATT is about making sure everyone feels welcome, and these are some of the ways we've been doing that for decades.

Please address AT&T's policy on account separation in situations involving domestic violence. While the policy allows survivors to obtain account separation without direct contact with their abuser, the requirement to present proof of legal intervention places undue burden on survivors, delaying their ability to secure independent ownership of their phone line, a critical component of a safety plan. Many survivors are able to leave abusive situations without involving law enforcement or obtaining restraining orders, often due to fears of escalation or lack of resources. Please consider the following policy revisions: - Streamline the account separation process to minimize bureaucracy, ensuring that survivors can quickly and safely obtain control of their communication channels without requiring supporting documentation. - Train customer service representatives to provide compassionate and trauma-informed support, offering available options and assistance throughout the process. Implementing these changes would demonstrate AT&T's commitment to the safety and well-being of vulnerable customers and help ensure they are able to establish independence without unnecessary hurdles. Thank you for your attention to this important issue.

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