IT Service Management Online Training Courses
IT service management focuses on the design, delivery, and improvement of IT services that meet the needs and expectations of customers and stakeholders. Our courses can help you understand and adopt best practices and frameworks for IT service management, such as ITIL, COBIT, and ISO/IEC 20000. Learn how to align IT services with business goals and strategies; manage IT service processes and functions, such as service desk, incident management, or change management; and measure and improve IT service performance and quality.
1,281Results for "IT Service Management"
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Certified Information Systems Auditor (CISA) Cert Prep9h 30m
Certified Information Systems Auditor (CISA) Cert Prep
By: Cybrary
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Intro to Service Management with ITIL® 41h 38m
Intro to Service Management with ITIL® 4
By: Jason Dion
Course
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IT Service Desk: Customer Service Fundamentals1h 51m
IT Service Desk: Customer Service Fundamentals
By: Fancy Mills-Knebel
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Learning ServiceNow (Next Experience UI)1h 56m
Learning ServiceNow (Next Experience UI)
By: Kevin Recio
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Prioritization tools7m
Prioritization tools
From: IT Service Management Foundations: Problem Management
Video
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Team dynamic growing pains5m
Team dynamic growing pains
From: Program Management for IT Professionals
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ITIL 4 Foundation exam10m
ITIL 4 Foundation exam
From: Intro to Service Management with ITIL® 4
Video
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IT Service Management Foundations: Tools34m
IT Service Management Foundations: Tools
By: Jim Kerrigan
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Windows Server 2022: Implementing Group Policy1h 47m
Windows Server 2022: Implementing Group Policy
By: Ed Liberman
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IT Service Desk: Service Management1h 24m
IT Service Desk: Service Management
By: HDI and Fancy Mills-Knebel
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Windows Server 2019: Implementing Group Policy1h 26m
Windows Server 2019: Implementing Group Policy
By: Ed Liberman
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Risk management5m
Risk management
From: IT Service Management Foundations: Problem Management
Video
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Windows Server 2019: High Availability2h 2m
Windows Server 2019: High Availability
By: Robert McMillen
Course
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Communication and tracking templates10m
Communication and tracking templates
From: Program Management for IT Professionals
Video