The Manager's Guide to Difficult Conversations
With Marlene Chism
Liked by 6,764 users
Duration: 57m
Skill level: Intermediate
Released: 2/12/2020
Course details
While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it’s time to have a conversation, and what to do if you’ve waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
PATRICIA BAEZ HERNANDEZ
PATRICIA BAEZ HERNANDEZ
Assistant Branch Manager at Beacon Building Products
-
Raghavendra Joshi
Raghavendra Joshi
Project Engineering Manager
-
Floyd Holland
Floyd Holland
--
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units