Sales: Customer Success
With Robbie Kellman Baxter
Liked by 4,431 users
Duration: 58m
Skill level: Intermediate
Released: 10/4/2017
Course details
Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription business model. This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models—businesses that depend on long-term relationships to maximize customer lifetime value. Learn how it's different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Rogerio Rezende
Rogerio Rezende
Helping Enterprise Business Leaders Adapt to Evolving Market Conditions and Succeed in Today’s Digital Economy | App/IT Modernization
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Chris Lane
Chris Lane
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Nakea Hayes
Nakea Hayes
Accounting Professional
Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone