From the course: Operations Management Foundations
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Operations at your company
From the course: Operations Management Foundations
Operations at your company
- Operations is the management of the business processes and systems that make products and services. Operations is about making these processes and systems both effective and efficient. So basically, operations is about trying to make more products and services of high quality, using fewer resources. That means that no matter what you do at work, a knowledge of operations can be helpful. If you work for an electronics manufacturer, what do you produce? Probably digital devices. But you're also responsible for packaging and shipping those finished goods quickly and safely. If you work in retail, what do you produce? Retail experiences for your customer. Stocked shelves, a clean store, short and effective cash register transactions. Even processing returned items is a service you provide to your customers. At a restaurant, you produce appetizers, drinks, salads, soups, and entrees. But you also produce a friendly…
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