From the course: Learning ITIL®

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What to look for in ITIL® 4

What to look for in ITIL® 4 - ITIL Tutorial

From the course: Learning ITIL®

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What to look for in ITIL® 4

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- Individuals, teams and organizations look to ITIL 4 for benefits. Individuals look to ITIL 4 training and certification to set themselves apart from the crowd, to demonstrate their knowledge, and to advance in their careers by better integrating their work into their teams and that of their organization. Teams look to have everyone on the same page, collaborating with a shared framework, avoiding misunderstandings, missteps, and waste, through a shared understanding of the concepts and terminology. They also look to ITIL 4 as a basis for better integrating their work and facilitating collaboration with other groups within the organizations they work with that have adopted ITIL practices. Organizations look to bring alignment to people's work, to increase efficiency and predictability, and to enable the agility to respond well to business and technology-driven change. And they also look to it as a basis for enabling…

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