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ITIL® v3 service transition processes

ITIL® v3 service transition processes - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® v3 service transition processes

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- [Instructor] Now let's review the seven ITIL v3 service transition phase processes, starting with transition planning and support. Transition planning and support is about ensuring that the requirements of service strategy encoded in service design are effectively realized in service operations by coordinating and planning the resources required to deliver new and changed services into the production environment successfully. Change management is about minimizing the business disruption of changes, ensuring that we can answer the question, what changed and getting customers the changes they need quickly with quality and continual improvement. Service asset and configuration management is about ensuring a logical model of the IT infrastructure that correlates the IT services, assets and IT components that are needed is defined, controlled, maintained and kept accurate as a source of information for fact-based management of…

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