From the course: Learning ITIL®

Unlock the full course today

Join today to access over 23,200 courses taught by industry experts.

ITIL® v3 service strategy processes

ITIL® v3 service strategy processes - ITIL Tutorial

From the course: Learning ITIL®

Start my 1-month free trial Buy for my team

ITIL® v3 service strategy processes

“

- [Presenter] This graphic shows the entire ITIL V3 set up 26 processes arranged by service lifecycle phase along with four functions or departments that ITIL V3 specifies. In the lower-right hand corner, you see a legend that shows what's new in ITIL V3 and what was carried over from prior versions. This legend is included to help you better understand and communicate how ITIL has evolved especially when discussing ITIL with people familiar only with prior versions and ITIL Foundation course covers the purpose, objectives, and scope of 21 out of 26 of these processes. Critical questions about ITIL processes include what can you do at the individual team or organizational level to get started at driving in a more focused way towards the outcomes of each process? How do you know if the purpose and objectives of each process are being achieved and if you've got the right scope for each process? And ITIL Foundation course…

Contents