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ITIL® v3 service operation processes

ITIL® v3 service operation processes - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® v3 service operation processes

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- [Instructor] There are five ITIL V3 service operation processes. Let's have a look at them. Starting with event management. Event management is about ensuring events. That is state changes that have a significance for the management of an IT services are managed through their lifecycle including detection, diagnosis, and appropriate actions. Event management is about determining the appropriate control actions, implementing automated event-driven routines, and providing data for operational monitoring and control. Incident management is about minimizing the business disruption of incidents which are unplanned interruptions to an IT service or a reduction in the quality of an IT service. Incident management does this by getting service components and individual hands on the keyboard users back up and running and restoring services as quickly as possible. Request fulfillment is about ensuring that there's a way for…

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