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ITIL® v3 service design processes

ITIL® v3 service design processes - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® v3 service design processes

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- [Instructor] Now let's look at the eight service design processes, starting with design coordination. Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information, and metrics by orchestrating all service design activities, processes, and resources. Service catalog management is about ensuring a single source of consistent information is available on all agreed services by producing and maintaining a current and accurate service catalog that's widely available to those approved to access it. Service level management is about keeping paying the bills customers satisfied with our services by knowing what services we provide and what they look like when they're done right including service levels and cost. We do this by making only commitments we can consistently keep and by systematically…

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