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ITIL® v3 continual improvement process

ITIL® v3 continual improvement process - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® v3 continual improvement process

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- [Instructor] There is only one process in the ITIL V3 Continual Service Improvement Lifecycle phase. It's the seven step improvement process. It aims to increase IT service provider efficiency, effectiveness and cost-effectiveness. It does so by continually measuring and improving performance. It also does so by defining and managing the steps needed to identify, define, gather, process, analyze, present, and implement process, service, and IT infrastructure improvements.

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