From the course: Learning ITIL®

ITIL® unveiled: A journey begins - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® unveiled: A journey begins

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- ITIL is the leading source of IT service management guidance, with millions of IT professionals certified. Many organizations have adopted ITIL and many vendors have embedded it into their IT management software. People who keep up with ITIL training and certification have never been in more demand. In this course, we'll cover learning ITIL 4, introduced in 2019, and ITIL V3, which was retired as cert path in 2022, but is still widely used. I'm David Pultorak, and I've contributed to ITIL and have been helping people learn and apply it for over 20 years. I wrote this course to help you get oriented on the what and why of ITIL in a nutshell, including strategies for learning ITIL and getting certified. If you create, deliver, support or improve IT services, this course is for you. So, let's get started.

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