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ITIL® 4: Terminology and model

ITIL® 4: Terminology and model - ITIL Tutorial

From the course: Learning ITIL®

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ITIL® 4: Terminology and model

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- [Instructor] The ITIL 4 Foundation Syllabus covers the seven key terms and one model shown here. An IT asset is defined as any financially valuable component that can contribute to the delivery of an IT product or service. IT assets make up a subset of components of services, the subset, that are financially valuable. An event is any change of state that has significance for the management of a service or other configuration item. It includes informational events, for example, The batch job has completed. And warnings, for example, you set the system up to warn you when circuit utilization is at 10%, well, it's at 10%. And exceptions, like a service or server being down. A configuration item is any service component that must be managed to deliver an IT service such as hardware, software, networks, buildings, people, services, suppliers, and documentation. A change is defined as the addition, modification, or removal of…

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