From the course: Learning ITIL®

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How ITIL® fits in and why ITIL® 4

How ITIL® fits in and why ITIL® 4 - ITIL Tutorial

From the course: Learning ITIL®

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How ITIL® fits in and why ITIL® 4

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- [Narrator] So how does ITIL fit in with other frameworks and practices? There are no alternative IT service management frameworks that compete seriously with ITIL. The uptake of ITIL dwarfs what competitors have achieved. There are lots of complimentary frameworks and practices as shown here, developed by different stakeholders at different times for different reasons. Covering them all and how they relate to ITIL would fill a whole other course. So we won't do that here but you can find white papers that map ITIL to almost any other framework or practice. Some fit ITIL very well but for a particular purpose, for example, in the case of ISO 20,000, providing a standard for organization level certification and audit around service management practices. There are emerging practices, DevOps, Agile and Lean in particular, that ITIL has embraced. However, the communities driving these practices are or are not embracing ITIL in…

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