From the course: ITIL® Foundation 4 First Look
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Seven guiding principles of ITIL® 4 - ITIL Tutorial
From the course: ITIL® Foundation 4 First Look
Seven guiding principles of ITIL® 4
- [Instructor] Here's the ITIL's Seven Guiding Principles juxtaposed against the Nine Guiding Principles of ITIL V3 Practitioner. If you've taken the ITIL Practitioner course or read the book, you'll see that the ITIL 4 Guiding Principles have been adapted from the Nine Principles included with the Practitioner materials. But as shown here, they were reduced from nine to seven, with Collaborate and Be transparent combined into Collaborate and promote visibility, and Design for experience replaced, and Observe directly removed. Really, these were folded in elsewhere, and Optimize and automate added. Let's drill down into these principles. The first principle is very simple. There needs to be a relentless Focus on Value in the organization by every individual and team. The shared objective is to eliminate or reduce things that don't add value for stakeholders, and add and amplify things that do. The second ITIL 4 Guiding Principle is Start Where You Are. This approach is akin to city…
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Seven guiding principles of ITIL® 43m 18s
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The four dimensions of service management in ITIL® 41m 54s
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The five components of the ITIL® 4 service value system1m 52s
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The six service value chain activities of ITIL® 43m 56s
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15 ITIL® 4 practices, part 14m 19s
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15 ITIL® 4 practices, part 21m 59s
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