IT Service Management: ISO/IEC 20000-1
With Mark Thomas
Liked by 401 users
Duration: 2h 13m
Skill level: Intermediate
Released: 6/23/2022
Course details
ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today’s ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
-
-
Elijah Udo
Elijah Udo
Electrical/Corrosion Controlled Engineer {Field operations, Plant Maintenance, Facility & Proj. Mgt, P&ID, IT and HSSE)
Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.