From the course: Digital Marketing Trends

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Chatbots and conversational AI

Chatbots and conversational AI

From the course: Digital Marketing Trends

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Chatbots and conversational AI

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- [Instructor] Okay, Google, what's the latest news on chatbots and conversational AI? Nothing. Hey, Siri, what would you say? All right, how about you, Alexa, anything? Well, I guess I'm going to have to do all the talking about chatbots myself. You know, if you are like me, you probably can't think of any memorable interactions you've had with a chat bot because most bots or digital voice assistants are pretty transactional. They don't have much personality, and they're limited in the types of answers they give to customer questions. And it's frustrating trying to explain yourself, when they respond with some version of it does not compute to all your requests. But pretty soon that's going to change, especially when chatbots move from text to talk. And Matt's thanks in part to breakthroughs in natural language processing and natural language understanding. Google's Lambda, for instance, is designed to give you…

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