From the course: Delivering Bad News to a Customer
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The good news about bad news
From the course: Delivering Bad News to a Customer
The good news about bad news
- Thank you for taking this course. I hope you're walking away with tips and tools you can apply the next time you have to deliver bad news to a customer. Remember, acknowledging concern goes a long way when delivering bad news because your customer feels like you're hearing them and that you understand their situation. When customers feel you get it, it's much easier for them to accept the bad news. Remember to be clear, saying what you mean, meaning what you say without being mean when you say it. If you find that you need more tips or tactics for talking to customers in challenging situations, visit my blog at myragolden.com where I have dozens of resources including templates to help you navigate these situations. You can have difficult conversations with your customers which will be easier than you think. I know you can do this.
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