From the course: Delivering Bad News to a Customer

Delivering bad news without fear

From the course: Delivering Bad News to a Customer

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Delivering bad news without fear

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- The fact is most of us have to deliver bad news to customers regularly. You know the feeling. You probably get nervous, or you have to transfer a call to your supervisor because the customer won't accept your word as final. Let's figure out how to fix that. My name is Myra Golden, and for more than 20 years through my workshops I've worked with customer service professionals just like you who struggle with how to say things to customers that they don't want to hear. It doesn't have to be difficult for you to deliver bad news. It only takes a few easy steps to say what you need without worrying about backlash.

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