From the course: Customer Service Foundations
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Making a difference for customers
From the course: Customer Service Foundations
Making a difference for customers
- Think about a time when you received outstanding customer service. There's a good chance that an individual employee went above and beyond to make it happen. Maybe a barista took the time to remember your usual order or a clothing store associate helped you pick out an outfit for a special occasion. Or perhaps a veterinarian called to check in on a sick pet. Have you ever wondered why they give that extra effort? People go above and beyond because they get something out of it, even if it's just the satisfaction of knowing they made a difference in someone's life. Let's explore some of the ways you, your coworkers, and even your organization can benefit when you make the effort to provide outstanding customer service. You can download the Value of Outstanding Service Worksheet to help with this activity or just use a blank piece of paper. A good place to start is how you personally benefit from providing your customers…
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