From the course: Customer Service Foundations
Join today to access over 23,200 courses taught by industry experts.
Enhancing your likability
From the course: Customer Service Foundations
Enhancing your likability
- Customers are more comfortable doing business with people they like. So how do you get customers to like you? I'd like to show you some techniques that work when you're serving customers in person, over the phone, or even in writing. When serving a customer in person, it's important to send a consistently positive message with your words, tone of voice, and body language. Let's look at a few good and bad examples. See if you can notice how the employee's tone and body language makes them more or less likable. - Good morning. How are you today? Good morning. How are you today? Is there something I could help you with? Is there something I could help you with? Thanks. Have a great day. Thanks. Have a great day. - The employee was much more likable when she used a positive tone and body language to match the intent of her words. Likability gets a little bit more difficult over the phone because customers can't see your…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.