From the course: Customer Retention
Join today to access over 23,200 courses taught by industry experts.
Call three high-value clients
From the course: Customer Retention
Call three high-value clients
- In this video, I'm going to walk you through the first of the three example pick three activities. Remember, these are customer retention related activities. They're not always designed to sell and they're not always to pitch another product or service. Instead, they're just very simple and valuable touchpoints which will help you build and foster better relationships with your customers. Now, this task is pretty simple. Here's what I want you to do. Pick three of your best clients based on total revenue and call them. Review the client to understand the last time they purchased and what they purchased, review the last time someone else spoke to them. Spend another 30 seconds conducting a quick Google search to see if there's anything about them in the news. Remember, this call is all about putting the customer's interests ahead of yours. If you call them to pitch your latest offering then you're doing it wrong. Here's…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.