From the course: Certified Information Privacy Manager (CIPM) Cert Prep: 6 Privacy Operational Life Cycle: Respond
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Incident communications plan
From the course: Certified Information Privacy Manager (CIPM) Cert Prep: 6 Privacy Operational Life Cycle: Respond
Incident communications plan
- [Instructor] One of the critical components of your incident response plan is a communications plan that covers both internal and external communications. A good incident response plan is a crucial element of stakeholder management. We'll talk more about internal communications later in this course when we discuss incident notification and escalation procedures. Those procedures help ensure that appropriate people within your organization know about an incident at the right time and they're provided with the right information. Communicating with individuals and groups outside of your organization can be a much trickier task. Clearly, you want to make sure that you're limiting the communication of sensitive information to trusted parties. This is particularly important when there might be public or media interest in an incident. If word leaks out without approval, the incident might wind up in the news before your public relations team is ready to handle it. This might also…
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