From the course: Cert Prep: ISC2 Certified in Cybersecurity (CC)
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Vendor agreements
From the course: Cert Prep: ISC2 Certified in Cybersecurity (CC)
Vendor agreements
- [Instructor] One of the most important components of managing vendor relationships is ensuring that appropriate agreements are in place to ensure interoperability and require that the vendor provide a level of service consistent with the customer's expectations. Non-disclosure agreements, or NDAs, are typically the first document signed as two organizations explore a business partnership. NDAs assure the firms that they will keep each other's information confidential. As an organization begins to evaluate a new vendor relationship, it should establish service-level requirements, or SLRs, that describe the organization's expectations of the vendor during the relationship. These requirements may address any concerns that the customer has for the quality of service provided by the vendor. For example, service-level requirements may include system response time, availability of service, data preservation requirements…
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