From the course: Building Rapport with Customers (2022)
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Speak in complete sentences with customers
From the course: Building Rapport with Customers (2022)
Speak in complete sentences with customers
- [Instructor] Date of birth, last name, zip code. Have you ever had a conversation with a customer service person and it went something like that? A lot of people ask questions this way. The problem with talking in little bites is it sounds robotic and it's hard to create rapport with customers if you sound mechanical. Think about the difference in placing a fast food order where the person says, "Pull forward," versus, "my pleasure. We'll have your order ready at the window." which sounds better to you? These are both full sentences, yes, but the attitude is very different. The difference between talking in bites and complete sentences is just as striking. So it makes sense that one of the easiest ways to make your conversations with customers more warm and friendly is to speak in complete sentences. Before we jump into that, let's think about why we sometimes talk in fragments. The temptation to talk in…
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