Workforce Program Director

Workforce Program Director - South East LA

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities! We provide: Competitive wages for high performance

• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics
• Volunteer Experiences
• Access to Free Financial Counseling
  
  
  

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, Equity, Diversity, Inclusion and Belonging, and Green teams.

General Description

We are seeking a motivated and dynamic individual to take on the pivotal role of Center Director at an American Job Center of California. The successful candidate will lead strategic initiatives, manage day-to-day operations, and foster a positive environment within the center. This position requires strong competencies in critical thinking, accountability, team building, emotional intelligence, developing/coaching, planning/organizing, and resilience. The Center Director will lead a team consisting of the Business Services Manager, Career Services Manager, Community Engagement Coordinator and Compliance/ Quality Assurance/Performance Manager to promote a business-driven model of job placement. The Center Director will ensure effective implementation of workforce programs and policies and serves as the face of the Center with the business community and external partners.

Responsibilities

• Oversee the implementation of programs and services with a focus on achieving measurable outcomes by demonstrating a high level of accountability to stakeholders.
• Efficiently allocate resources, manage budgets, and ensure the smooth execution of programs and operations.
• Develop and implement strategic plans that align with organizational objectives, new opportunities with partner organizations in our current programs and outside our current business model.
• Ability to analyze complex situations and make well-informed decisions.
• Evaluate the effectiveness of programs and implement innovative and data-driven improvements that focus on enhancing customer service and efficiency of the system/center
• Communicates a thorough knowledge of workforce development through marketing, business partnerships, research and promotion
• Partner with executive leadership to solidify business model
• Oversee one affiliate center
• Serves as an escalation point for customer complaints and issues
• Prepare weekly and monthly program reporting of system wide activities, ensure that policy, data entry, and filing requirements are met for audit and tracking purposes.
• Ensure collaboration between community partners and service providers by maintaining an integrated system
• Demonstrate empathy, self-awareness and strong interpersonal skills in interactions with job seekers, staff, and community partners.
• Build and lead a diverse team dedicated to providing high-quality service delivery
• Foster a collaborative and inclusive work environment to promote teamwork and cross-functional cooperation between Career Services and Business Services teams for optimal performance
• Identify opportunities for staff development and provide coaching to enhance performance.
• Support continuous learning and growth within the team to build a strong culture of innovation
• Navigate challenges and setbacks with resilience, maintaining a focus on achieving long-term goals.
  
  
  

Qualifications

• Bachelor degree required, Master’s degree preferred in business administration, operations management, management science, social services, organizational development, communications, or a closely related field
• Minimum 3 – 5 years of relevant work experience, and at least 2 years of experience supervising 5+ direct reports
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Experience managing large scale projects and driving change initiatives, including efforts requiring process mapping, design and rollout of new operating procedures
• Bi-lingual in Spanish and English preferred
• Excellent strategic thinking, operations, quantitative, communications and interpersonal skills
  
  
  

Salary: $110,000

About Us:

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly-owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

• Grant Associates in an Equal Opportunity Employer