General Manager/ Divisional Head of Commercial Roofing (Flat Roofing) - Missouri

General Manager/ Divisional Head of Commercial Roofing (Flat Roofing) - Missouri

Gryphon Oakwood are seeking a General Manager/Head of Commercial Division for an established Roofing contractor in St. Louis, MO. The General Manager/Head of Commercial Division will operate and manage the Commercial Department & Team. This individual will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Job Functions:

• Plan, organize, and establish objectives and goals for duties assigned
• Oversee flow of documents, (final invoice and/or estimation - including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Monitor and teach subordinates
• Determine required staffing; hire and fire as needed
• Maintain open lines of communication with the customers, management and employees
• Liaison with all other departments as needed
• Determine/establish training of any kind that best fits the needs of the employees and the business model
• Develop and execute a departmental sales plan
• Ensure that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Issue proposals for service related work
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Meet with customers as needed

Knowledge, Skills & Experience:

• Knowledge of and/or experience with all types of commercial roofing (especially flat roof)
• Must be able to sell, estimate and develop new business
• Able to read blue prints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a team of individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers
• 3+ years experience in commercial roofing