UX Design Lead

Overview:

Veronica Beard is looking for a passionate and talented UX Design Lead to join our Digital Product team. As a member of the Digital Product team, you will partner with the Director of Ecommerce Product & Omni-Channel Operations, Ecommerce Product Managers, and other cross-functional and external partners (i.e. the Creative team) to drive innovative design solutions that align with Veronica Beard’s brand vision and business goals. You will be responsible for managing the Junior UX Designer.

The ideal candidate is passionate about creating exceptional user experiences and has a keen eye for detail. As a UX Design Lead, you will play a crucial role in shaping the digital experience for our customers, ensuring that the Veronica Beard website is intuitive, user-friendly, and well-optimized. You will own the front-end site journey, finding areas of opportunity within the conversion funnel, and developing thoughtful and elegant design solutions that convey our brand message.

The ideal candidate has experience working in-house at a brand, multi-brand retailer, or at a digital design agency. You have a user-centric mindset, are an innovative thinker, and have analytical acumen. You bring a deep understanding of retail and are passionate about digitizing the omnichannel customer experience. You have a mindset of innovation, and a passion to continuously iterate and improve.

Responsibilities:

• Define, monitor, and analyze UX KPIs to make data-driven and user-centric enhancements.
• Perform user research including usability testing and user interviews/ surveys, to gather insights that inform design decisions.
• Develop and execute a UX design strategy that enhances the overall user experience, aligning with business objectives while ensuring consistency and alignment with brand guidelines.
• Stay up to date with the latest UX/UI trends, accessibility and compliance standards and best-practices, design technologies, and proactively apply this knowledge to create innovative enhancements.
• Create detailed wireframes, prototypes, and user flows to effectively communicate design concepts and interactions.
• Partner with the Brand and Creative teams to ensure brand consistency across digital touchpoints.
• Build scalable, sound and modern solutions with a deep understanding of the Shopify ecosystem, site architecture and performance.
• Present design concepts and strategies effectively to key stakeholders, demonstrating strong executive presence.
• Oversee project management as it relates to key design inputs with external development agency and internal resources
• Provide guidance and support to the Junior UX Designer, fostering a collaborative and growth-oriented environment.

Requirements:

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design or a related field.
• Minimum 5-7 years in UX design in the ecommerce industry, preferably with luxury and multi-channel brands.
• Nuanced understanding of ecommerce, customer journeys and industry trends and best practices.
• Strong analytical skills with the ability to interpret user data for actionable design improvements.
• Articulate written and verbal communicator with a point of view that can communicate with executives and non-creative team members. Strong leadership and mentorship background, fostering a creative and collaborative working environment.
• Attention to detail and a commitment to delivering high-quality design work.

Tools/Systems Required:

• Proficient in design and prototyping tools Figma, Sketch, etc.
• Experience working with agile project management software such as Jira, Asana, etc.
• Background working with Shopify Plus
• Knowledge of analytics and BI tools (Tableau, Google Analytics, etc.) and digital experience analytics such as Heap, Fullstory, Content Square, Adobe Analytics, etc.
• Exposure to personalization platforms such as Dynamic Yield or Nosto

Please submit with application an exceptional portfolio showcasing a range of UX design projects demonstrating a deep understanding of user-centered design principles.

The base salary for this role is between $100,000 and $125,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.