Lead User Experience Researcher

Hi, we're The Browser Company 👋 and we're building a better way to use the internet.

Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious.

To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply.

About The Role

The Browser Company is in the early stages of making Arc more accessible to broader audiences. One of our primary goals for 2024 is to shape Arc around a clear vision. As a User Experience Research Lead, you'll lead projects that will enable us to understand the demographic of browser users we've yet to reach. Your work will enable our Design, Engineering, and Storytelling Teams to shape the future of our product development and brand.

Overall you will...

• Develop and lead User Research strategy at the Browser Company.
• Lead a team of researchers as the UXR function at BCNY grows.
• Collaborate closely with product design, engineering, and leadership to address the company’s biggest open questions.
• Design and conduct user research studies to address large open questions and hypotheses.
• Communicate research findings effectively across the organization to guide product development and design decisions.
• Set up easy and sustainable systems for product teams to spin up their own User Research.
  
  

After 1 month you will...

• Understand Browser Company operations, our members' needs, and interaction methods.
• Connect with key stakeholders in product, design, and engineering teams.
• Begin engaging with member feedback and planning your first research initiatives.
• Collaborate with product teams on hypotheses for exploratory features.
  
  

After 2 months you will...

• Develop processes for early research inclusion in product development.
• Lead user research projects and transform insights into product improvements.
• Start influencing product roadmaps with research-backed insights.
  
  

After 3 months you will...

• Lead user research for major feature releases, ensuring user needs guide development.
• Establish regular user research and feedback within product teams.
• Start developing a long-term user research vision and strategy for future team growth.
• Prepare for leadership responsibilities, including managing a growing team of researchers.
  
  

Qualifications

• 5+ years of experience in user research, product development, product insights, or another research-focused role at a software technology company. Bonus points: you’ve been on a fast-paced product team.
• 1+ years of experience in managing and mentoring junior researchers.
• You have independently led the strategy and execution of impactful user research projects.
• You have an interest in exploring new software and testing beta features.
• You possess a proven ability to influence and build relationships with senior leaders and cross-functional partners.
  
  

Compensation And Benefits

💰 With our flexible compensation model, employees have the ability to choose the cash-to-equity ratio that best suits their individual needs. Every offer we extend includes three options: a salary-optimized offer, an equity-optimized offer, and a balanced offer.

The annual salary range for this role is $170,000-220,000 USD. The actual salary range offered will vary based on experience level and interview performance.

🧘🏻‍♀️ In addition to a competitive salary and equity package, we provide every employee with the following benefits:

• comprehensive benefits package with employee medical, dental, and vision. We cover 100% of premiums for employees, 90% for dependents
• 401k plan
• flexible vacation policy - on average, our team members take between 15-20 vacation days a year, plus federal holidays (holidays vary by location)
• remote-friendly working environment - our core working hours are 11 AM-2 PM Eastern Time
• 12 weeks of paid parental leave
• $1,500 USD home office stipend
• Employees based in the US also receive additional services like free annual memberships to One Medical (where available), Talkspace, Teladoc, and HealthAdvocate
  
  

The Browser Company is a well-funded, ambitious startup of about 85 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work in office in New York. We strongly support diversity and encourage people from all backgrounds to apply.

🚙 To read more about what we value as a company, check out Notes on Roadtrips on our blog.