Training Coordinator

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

Summary

This position is responsible for designing and creating technical and non-technical training. This training will be primarily at the Kansas location but occasionally at other InfuSystem sites, to ensure the technical resources are adequately trained to meet customer demand and maintaining our “Customer is 1st” culture by taking ownership, solving their problems, and exceeding expectations.

In This Role, The Ideal Candidate Will

• Create, assign, and report on eLearning modules such as feature demos, applied tutorials, step-by-step guides, workshop presentations, hands-on exercises, knowledge assessments, learner surveys, and other instructional materials that can be combined and recombined into different online courses and pathways.
• Maintain learning plans by position for all InfuSystem personnel ensuring courses are current and updated within InfuSystem’s LMS.
• Liaises with Quality and Compliance department to ensure revision level training is updated in the authoring tool and LMS, as well as assigned to required learners.
• Schedule and coordinate new hire training for all InfuSystem employees
• Create, maintain, and communicate training schedules for all InfuSystem departments.
• Track and report to management completion status of all required training including annual compliance training.
• Evaluate and identify the strengths and weaknesses of the training modules to report the findings and suggest/create solutions
• Assist with maintaining the lifecycle of eLearning by following regular software releases, including revising eLearning, editing video and text, while curating and recombining modules, as needed, and recommending content to be archived or repurposed.
• Work with the departmental leaders to schedule and complete training activities to meet the daily and long term demands of the business.
• Measure the effectiveness of eLearning with surveys, and then making modifications to ensure we are meeting our intended objectives and continually improving our customer learning experiences.
• Assist departmental leaders by monitoring and updating the LMS to accurately document training and ensure training is completed by or before due date.
• Troubleshoot and communicate with internal customers on an as needed basis.
• Remain flexible, open, and eager to learn/teach fellow employees to best meet and exceed the business and industry standards and expectations at all times.
• Provide regular training metrics as determined by the organization.
• Performs other related duties as required.
  
  

Supervisory Responsibilities

This position has no supervisory responsibilities.

The Ideal Candidate Will Have The Following Qualifications

• Experienced instructional designer: 2 years of professional experience in learner needs analysis, curriculum design, online course development and asset production, while adhering to best practices such as ADDIE, as well other pedagogical approaches to ensure accessibility compliance, and learning effectiveness (e.g., Kirkpatrick model) within a digital environment.
• 2-5 years of experience working with authoring software required, DominKnow preferred.
• Excellent time management skills, public speaking skills, problem solving skills, excellent verbal, and written communication skills.
• Exceptional organization skills, leadership, and interpersonal skills.
• Inspiring translator of all things technical: Ability to convert technical or scientific applications into plain language that customers can understand and appreciate—to create those “lightbulb moments” with learners. Exceptional written and oral communication skills.
• Detail-oriented creativity: Ability to work within our brand and style guidelines to create accurate, complete, and compelling multimedia learning experiences.
• Knowledgeable about learning management systems, instructional design and e-learning platforms.
• Powerful collaborator and team player: Proven experience working effectively across globally distributed teams, and with different customers (executives, admins, managers, and end-users) from across a variety of industry segments. Excellent listening and critical thinking skills, with the ability to diplomatically address areas of perceived disagreement.
• Powerful collaborator and team player: Proven experience working effectively across globally distributed teams, and with different customers (executives, admins, managers, and end-users) from across a variety of industry segments. Excellent listening and critical thinking skills, with the ability to diplomatically address areas of perceived disagreement.
• Medical device troubleshooting, and repair experience is required.
• Associate degree (A.A.) or equivalent from two-year college or technical school; and two years related experience on medical devices.
• Ability to instruct, evaluate and train employees.
• Exceptional verbal and communication skills as well as strong organizational skills.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Computerized Medical Maintenance Software and Microsoft Office Suite to include word, excel and outlook.
• Minimum of 8 hours of continued education/course work in the biomedical field.
  
  

Personal And Professional Attributes

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills.
• Natural curiosity to pursue issues and increase expertise.
• Pursue and design innovative analytical performance metrics.
• The courage to promote and defend ideas and analyses.
• Passionate about InfuSystem and serving customers and patients.
• Strives to make an impact on improving our business processes and results.
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Comprehensive Benefit Package

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus