System Support Technician

Position Summary

Under general supervision, the System Support Technician utilizes their expertise to provide

comprehensive hardware and software support across the SAU 16 district. This role involves resolving

hardware, software, and communication issues while interacting with students, staff and other

stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts, and

equipment.

Essential Core Values

Is student-centered.

Believes in encouraging diverse thinking and seeking different perspectives from many different

stakeholders.

Values diversity, inclusion and equity in all decisions.

Appreciates and respects all beliefs and differences while working to provide harmony for those

differences to coexist.

Essential Duties

Investigates, analyzes, and resolves hardware and software problems involving SAU 16

technology.

Performs hardware repairs and maintenance on a wide range of PC and Apple products, and

Google Chromebook computers and peripherals.

Provides technical assistance to students and staff.

Offers advanced hardware technical assistance and network support; troubleshoots and

resolves system hardware, software, conflicts.

Evaluates existing systems hardware, and performs system upgrades based on student and staff

needs; customizes and tests computer systems; and resolves configuration conflicts and errors.

Installs, integrates, and configures new systems and hardware for users.

Reviews, prioritizes, and processes problem reports documenting progress.

Maintains a high-level quality of customer service standards in responding to questions and

support requests.

Set up and install projectors as needed, and assist with AV issues in classrooms.

Effectively manage the inventory of technology equipment and software using asset

management software with thoroughness and accuracy.

Knowledge, Skills And Abilities

Knowledge of various computer systems software applications, hardware, and communications.

Ability to perform advanced repairs and upgrades on a wide variety of computers and

peripherals.

Proficiency in diagnosing and resolving a range of computer problems.

Experience installing and configuring computer systems, hardware, and peripherals.

Excellent verbal and written communication skills with a professional demeanor.

Ability to handle the stress of customer service.

Strong problem-solving skills for efficient diagnosis and resolution of technical issues.

Willingness to learn and adapt to new technologies.

Ability to lift, push or pull objects up to 50 lbs.

Ability to climb ladders.

Additional Duties

Performs other related tasks as assigned by the Superintendent or designee.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all

inclusive of every task or responsibility.

Travel Requirements

Travel to school district locations to repair hardware, install software and assist end users.

PHYSICAL AND MENTAL DEMANDS, WORK HAZARDS

Physical ability to perform the essential functions of the job as outlined above, in addition to the

following: While performing the duties of this position, the employee is frequently required to stand,

walk, and sit. The employee is regularly required to see, talk, and hear. The employee is regularly

required to use hands to manipulate, handle, or feel. The employee is regularly required to reach with

hands and arms, stoop, kneel, or crouch. Employee must occasionally move equipment and/or supplies..

The job is performed for the most part in an office or school setting with occasional outside weather

conditions. The noise level is that of a typical school. Mental demands requiring decision making,

analytical and organizational skills in order to achieve work objectives, draw daily operational

conclusions, solve practical problems, use computer technology and to present information for use by

administration in making decisions.

Accommodations can be made for individuals with disabilities or other needs to ensure a safe and

inclusive work environment. If you require accommodations to participate in the application process or

perform the essential functions of the job, please contact SAU 16 Human Resources at 603.775.8400 to

discuss your needs.

Qualifications

2-4 years of directly related experience

A+ Certification or equivalent experience