We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About The Role
The Sr. Technical Writer will be responsible for documenting and supporting IT solutions. This role will work alongside technical delivery managers, architects, senior technical leadership, developers, testers, and other technical stakeholders to understand and document business requirements, security standards, backup and recovery procedures, support plans, and risk management practices. The Sr. Technical Writer will also create and maintain internal and external documentation for our products and services, such as user guides, SOPs, technical specifications, training materials, reports, and more. The Sr. Technical Writer will be responsible for supporting multiple Technology initiatives of various sizes. This role will leverage internal tools such as PowerPoint, Microsoft Word, Smartsheet, Microsoft Teams, and Visio to create and/or update technical documentation to foster stakeholder collaboration and drive business efficiency.
The Sr. Technical Writer will support the Technology organization in editing existing technology documentation by correcting grammatical errors, adjusting formatting, and identifying inconsistencies. The Sr. Technical Writer will work with various Technology teams to review documents, collect stakeholder feedback, resolve editing comments, and serve as the point of contact for technical writing and editing of all final deliverables.
Responsibilities
Analyze and document requirements and functional specifications for IT solutions.
Collaborate with stakeholders to develop and document on-going support plans for IT solutions.
Facilitate working sessions to review and refine technical documentation with relevant stakeholders.
Create and update internal documentation for our IT solutions, such as design documents, intranet articles, internal FAQs, test cases, configuration guides, and best practices.
Create and update technical documentation for external use such as user manuals, release documentation for technical discussions with partners, and supporting documentation for regulatory approvals.
Ensure technology documentation adheres to quality standards and best practices.
Align with stakeholders to develop objectives and outline scope requirements.
Essential Functions
Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
Bachelor’s or advanced degree in Technology is preferred, but not required.
8+ years of combined experience in creating and maintaining technical documentation and serving in a technical delivery role.
Experience creating user manuals, UI mockups, standard operating procedures (SOP), application programming interface (API) documentation, case studies, and white papers.
Ability to contribute to technical discussions and accurately summarize technical information in documentation that is consumable at various business levels and functions.
Ability to successfully work across cultures and locations, driving team cohesion.
Experience in gaming, hospitality, retail, or similar industry is preferred.
Superior communication (both written and verbal) & interpersonal skills are required.
Detail-oriented with a demonstrated history of working autonomously and delivering quality work products.
Demonstrated ability to successfully partner with a wide range of stakeholders including developers, architects, vendors, business stakeholders, senior management, and technical teams.
Experience using tools such as Smartsheet, Trello, etc. to manage workload and facilitate stakeholder collaboration.
Proficiency with Microsoft tools (Excel, Word, PowerPoint, Visio).
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Gambling Facilities and Casinos
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