Sr. Product Manager, Technical

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

We are seeking a transformative Sr. Product Manager, Technical to join our Subscriber Protection Team! This key role requires a product leader who can envision innovative solutions that safeguard our customers' digital lives and possesses the technical expertise to bring these visions to fruition. As a key member of the team, you will drive the development and execution of strategies that protect T-Mobile subscribers, ensuring their online safety and privacy.

In this role, you will bridge the gap between business goals and technical capabilities, working closely with cross-functional teams to design and implement robust security measures. Your deep understanding of both product management and technical domains will enable you to own the creation of advanced security features that align with T-Mobile's commitment to customer protection. Your knowledge of communication networks, APIs, and the mobile ecosystem will help shape technical design and commercial strategy for security products. You will collaborate with engineers, designers, external partners, and customers to deliver ground breaking solutions that enhance our product offerings and meet the evolving needs of our customers.

As the Sr. Product Manager, Technical, you will play a critical role in shaping the future of digital consumer security at T-Mobile. Your leadership and technical savvy will be instrumental in developing and driving a product roadmap, creating organizational alignment that prioritizes the safety and security of our subscribers. Join us in our mission to protect the digital lives of millions and ensure that T-Mobile remains at the forefront of innovation in the telecommunications industry.

This role is located in Bellevue, WA and offers three days a week in office collaboration!

Job Responsibilities:

• Owns product end to end for sophisticated or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy including technical vision and capabilities.
• Designs and drives end user product research.
• Partners with business, internal/external team members and Leadership to understand current customer experience, identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify significant insights from data.
• Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, to support decision making.
• Works with partners and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at SLT level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product technical improvements to enhance customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, lead, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
• Creates an environment and culture where the team is immersed in a customer first environment.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Advanced level understanding of customer experience.
  
  
  

Product Execution & Technical Delivery:

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Significantly contributes to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
• Leads and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories ‘ready’ for Dev in Team Backlogs.
• In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to customers and makes educated trade-off decisions with the team.
• Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels..
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
  
  
  

Knowledge, Skills and Abilities:

• Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences.
• Experience with Agile backlog/project management tools.
• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Efficiently communicates with Leadership, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
• Deep understanding of platform technologies and components such as security, performance, optimization, API integration.
• Sophisticated knowledge of full technology stack on which your assigned product runs. (Required)
• Demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Integration Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
  
  
  

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.
  
  
  

Work Experience:

• 6+ years of validated experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment.
  
  
  

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Washington Pay Range : $162,100.00 - $219,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. 

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.