We build software that uses natural language processing (NLP) and AI to help local governments work faster, more accurately, and more efficiently. Over 120 local government entities in 25 states rely on us to help drive revenues and provide important services that power society.
About The Role
This is a full-time, fully remote role to join a rapidly growing government technology company. The Solution Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope Statements of Work, and oversee the launch and implementation process as the content and product-solutions owner for each customer installation, in partnership with the process owner, the Implementations and Launch Project Manager.
What You'll Do
Act as the product-solution owner for each customer’s installation and adoption across Sales, Launch, and Customer Success to maintain fidelity to original product-solution vision; manage new customer requests and scope creep in the implementation phase
Engage with customers during the Sales process to understand and identify specific customer’s operational needs and use cases
Architect compelling, tailored solutions using Just Appraised product suite to optimize, streamline, and unburden customer’s workflow
Scope expected product functionality delivered within Statements of Work based on detailed software and configuration specifications for each customer’s installation; translate ambiguous customer requests into tightly scoped requirements
Set expectations of time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations
Maintain expert-level knowledge in key product functionality and capabilities
Closely collaborate with Sales, Product, Launch Specialists, and Integrations Engineering team to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and UAT
Requires travel 10-15 business days / quarter
Qualifications
Attention to detail, strong organizational and communication skills (both verbal and written) and an ability to think clearly on one’s feet
Ability to build relationships and develop trust with stakeholders quickly
Ability to listen and understand customer needs
Ability to multi-task and deal with shifting priorities
Ability to translate between technical and non-technical audiences with ease and comfort, be able to speak persuasively in both contexts and break down complex needs to the intended audience
Ability to build empathy with customers and maintain user-centered mindset, to understand their needs, use cases, and goals, and relay this information to the broader Just Appraised team
Strong critical thinking and problem solving to know in which contexts to apply our solutions to meet customer needs and when additional Product development is needed
Ability to understand, prioritize, and estimate level of effort and implications of different parts of a project, and recognize when to flag risks to timeline or success criteria
Ability to work cross-functionally
Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
Nice-to-Haves
Knowledge and understanding of JSON
Strong understanding of systems and data integration
Experience with ETL pipelines using RESTFul APIs and file-based data exchanges
Experience with databases and large ERP systems
Our culture
EQ > IQ: We value great minds and the ability to communicate with empathy
Customer Comes First: We work closely with our clients to understand their needs and how they use our products
Start-to-Finish Ownership: We take responsibility for anything we can influence
Actively Practice Inclusion: Creating a diverse and inclusive team is as important to us as building a good product
Fast-Paced Environment: The “growth mindset” is key to our success. If it won’t break anything, go for it!
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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